Anna Rigitano
Underwriter/Administrative Assistant
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About
Responsible for reviewing, analyzing and underwriting individual mortgage loan applications. Calculated debt to income ratios from financial statements, determining eligibility for loan. Evaluated overall loan documents for accuracy, completeness and compliance, ensuring loan was marketable.
Experience
Underwriter/Administrative Assistant - Heartville Financial Mortgage Services
(2013-11)
- Responsible for reviewing, analyzing and underwriting individual mortgage loan applications.
- Calculated debt to income ratios from financial statements, determining eligibility for loan.
- Evaluated overall loan documents for accuracy, completeness and compliance, ensuring loan was marketable.
District Representative - Metroland Media
(2012-03 - 2013-09)
- Managed numerous districts in Toronto by providing customers with printed newspapers and flyers for various businesses.
- Strongly supported and coached staff throughout their daily duties by training them in company policies and procedures.
- Ensured weekly preparations that enabled drivers to achieve optimal efficiency and achieved performance targets each week.
- In charge of inputting and processing payroll for employees in the system.
- Resolved all customer concerns with the utmost care and empathy; ensured customer satisfaction by providing exceptional customer service.
Senior Collector - McCague, Peacock, Borlack, McInnis & Lloyd Law Firm
(1998-08 - 2011-03)
- Solely responsible for the collection of all outstanding accounts for the law firm.
- Managed and maintained records of outstanding accounts.
- Communicated with accounts payable and billing department regarding client's account status.
- Sustained client relationships, including the handling of any issues and queries.
- Updated partners and lawyers on the status of all accounts and met all performance and budget requirements.
Customer Service Representative - Royal Woods Lincoln Mercury
(1994-09 - 1998-08)
- Functioned as a frontline customer service representative in a high-volume car dealership.
- Ensured clients had the best possible experience to maintain a loyal customer base.
- Knowledgably determined the nature of the customers vehicle concerns and resolved customer disputes with both the dealership and Ford Canada.
Education
Certificate - Bookkeeping/Administrative - George Brown College (1980-09 - 1982-04)
