Underwriter/Administrative Assistant - Heartville Financial Mortgage Services
(2013-11)
- Responsible for reviewing, analyzing and underwriting individual mortgage loan applications.
- Calculated debt to income ratios from financial statements, determining eligibility for loan.
- Evaluated overall loan documents for accuracy, completeness and compliance, ensuring loan was marketable.
District Representative - Metroland Media
(2012-03 - 2013-09)
- Managed numerous districts in Toronto by providing customers with printed newspapers and flyers for various businesses.
- Strongly supported and coached staff throughout their daily duties by training them in company policies and procedures.
- Ensured weekly preparations that enabled drivers to achieve optimal efficiency and achieved performance targets each week.
- In charge of inputting and processing payroll for employees in the system.
- Resolved all customer concerns with the utmost care and empathy; ensured customer satisfaction by providing exceptional customer service.
Senior Collector - McCague, Peacock, Borlack, McInnis & Lloyd Law Firm
(1998-08 - 2011-03)
- Solely responsible for the collection of all outstanding accounts for the law firm.
- Managed and maintained records of outstanding accounts.
- Communicated with accounts payable and billing department regarding client's account status.
- Sustained client relationships, including the handling of any issues and queries.
- Updated partners and lawyers on the status of all accounts and met all performance and budget requirements.
Customer Service Representative - Royal Woods Lincoln Mercury
(1994-09 - 1998-08)
- Functioned as a frontline customer service representative in a high-volume car dealership.
- Ensured clients had the best possible experience to maintain a loyal customer base.
- Knowledgably determined the nature of the customers vehicle concerns and resolved customer disputes with both the dealership and Ford Canada.
