Anthony Kovacs
Snowboard Instructor
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About
Customer-focused and highly adaptable professional with experience in instruction, hospitality, and outdoor recreation environments. Skilled at building positive relationships, delivering exceptional customer experiences, and working independently in fast-paced settings. Proven ability to communicate effectively with diverse groups, maintain high operational and safety standards, and adapt quickly to changing priorities.
Seeking to leverage strong interpersonal, organizational, and problem-solving skills in a Sales Trainee role with Red Bull Canada.
Experience
Snowboard Instructor - Hidden Valley Ski Resort, Cypress Hills AB - Cypress Hills, AB
(2023-11 - 2026-02)
- Delivered safe and engaging snowboard instruction to students aged 5+, adapting communication styles to individual learning needs and skill levels.
- Built positive relationships with students and families while creating a welcoming and professional customer experience.
- Managed groups of up to 8 participants in dynamic outdoor environments while maintaining safety and operational standards.
- Developed and adjusted lesson plans in real time to support skill development and customer satisfaction.
- Collaborated with rental, maintenance, and operations teams to improve overall guest experience and support daily resort operations.
- Demonstrated strong leadership, communication, and problem-solving skills in fast-paced customer-facing environments.
Zipline Tour Guide - TreeOsix Adventure Parks, Cypress Hills SK - Cypress Hills, SK
(2023-05 - 2024-11)
- Provided exceptional customer service while ensuring a safe, friendly, and professional experience for guests.
- Built rapport with visitors from diverse backgrounds and maintained positive guest relationships throughout tours and activities.
- Independently managed tour operations and customer interactions while maintaining strict safety procedures.
- Assisted with site upkeep and hazard identification to maintain a safe and welcoming environment.
- Adapted quickly to changing weather, operational needs, and guest requirements while maintaining high service standards.
Retail Assistant - ALDI Supermarket, The Gap QLD - The Gap, QLD
(2022-02 - 2022-07)
- Delivered excellent customer service by assisting customers with inquiries and ensuring a positive shopping experience.
- Operated cash registers accurately and efficiently, handling cash and card transactions in a fast-paced retail environment.
- Replenished stock and maintained product availability to ensure shelves were fully stocked and well presented.
- Assisted with inventory management, stock rotation, and checking deliveries to maintain accurate stock levels.
- Maintained high standards of cleanliness, organization, and store presentation throughout trading hours.
- Supported the efficient unloading and stocking of deliveries while adhering to workplace health and safety procedures.
- Worked collaboratively with team members to meet daily operational targets and provide excellent customer service.
- Assisted customers in locating products and resolving issues professionally and courteously.
- Monitored product quality and removed damaged or expired items in accordance with company standards.
- Adapted to changing priorities and workload demands while maintaining productivity and attention to detail.
Education
Higher School Certificate - Maclean High School (2021) NSW, Australia
Intermediate First Aid Certificate - St John's (2025)
