Anthony Muzonzini

Tenacious, persistent, and strategic account executive with more than five years of sales experience. A topperformer recognized for engaging communication style and consultative approach, eager to take on newchallenges in a senior AE role.

KYC Outreach Localcoin Sep 2020 - Sep 2021 (1 year 1 month) - Conducted KYC Outreach program to onboard existing Localcoin users onto our PreferredMembership Tier which would allow customers to increase their daily and annual cryptocurrency spendlimit.

• Developed an automated and streamlined text messaging system allowing applications to come inoutside of work hours resulting in an 80% increase in daily applications.
• Automated various aspects of the onboarding system resulting 50% less manual reviews.
• Provided valuable insights on customer interactions and behaviour that allowed for better decision-making for the Regulatory Compliance Team. Insights led to the removal of bad actors from theLocalcoin platform and increased security protocols and limits.

Account Executive Nordia Inc. Mar 2020 - Sep 2020 (7 months) - Made at least 150 outbound calls via a dialer to Bell customers that have either cancelled theirservices or only have one line of business with the company.

• Was the top representative in Ontario for July 2020 for the Sales Per 100 calls metric.
• Was in the top 90th percentile of representatives in Ontario for the Sales Per Hour Metric in July 2020.
• Showed adaptability by taking on a Customer Service Role at the onset of COVID-19 Lockdowns.
• Coached others on the team on how to overcome certain customer objections.

University of Zimbabwe  Bachelor of Business Administration (BBA), Marketing 2011 - 2013