Senior Business Support Analyst-Central Funding - RBC Capital Markets - Toronto, ON
(2017-01)
Lead business analyst playing a pivotal role in understanding and translating business needs into functional requirements. Providing efficient day-to-day priority level 2 and 3 business support to critical trading applications within Central Funding platform. Have deep understanding of business applications and environment controls.
Have many years of experience being a Primary business escalation contact for the production support team when investigation is needed; ability to provide detail solutions to implement.
- Many years of experience in production support role, supporting Apex, Spire, ICI, Equilend, and few other vendor related applications and database applications.
- Expertise in ServiceNow processes including incident management, change management and problem management.
- Managing application incident resolutions through Problem management and JIRA: ensuring problem tickets are assigned and closed and root cause communicated back to business.
- Interacting with interface teams and Vendors to discuss outstanding support and enhancement issues: ensuring timely resolution and implementation plans.
- Ensures all enhancements and bug fixes are properly tested and Business User sign-off is attached prior to promoting to production.
- Leads the investigation and analysis of Apex and Spire Application failures including writing up of Business communications, Root cause Analysis (RCA) and Post Incident Review (PIR) & Executive summaries for P1/P2/P3 tickets.
- Took initiative of creating and maintaining Confluence pages for Apex and Spire Applications, and ensuring all How-to-Articles and supporting documents are up-to-date and uploaded.
- Understanding of upstream and downstream workflow logic of Applications and deliver temporary workaround for problems and work on permanent solution and corrective measures for future.
- Facilitating User Acceptance Testing (UAT) in lower environment to ensure they meet the defined user requirements.
- Participating in scheduled Disaster Recovery (DR) activities for number of Applications.
- Analyzing recurring incidents and identifying service improvements where possible.
Senior Analyst-Risk Management - RBC Investor Services Trust - Toronto, ON
(2010-01 - 2017-12)
Identifying and managing risks within Central Funding, IT&S Securities Lending and other relevant Capital Markets business platforms in the context of business-level risk appetite statements and consistent with GRM objectives. Evaluate the acceptability of specific collateral positions based on the risk in quality, liquidity, marketability, concentration limits and diversification limits.
- Generate interactive report tools with the use of macros.
- Gained in depth knowledge of various source systems (i.e. – VaR, Risk Manager, Bloomberg, etc…).
- Utilize VBA skills in order to enhance current models with respect to risk bucketing, data extraction and risk methodology.
- Analyze calculation results for collateral requirements of all participant funds to ensure the Value-at-Risk (VaR) & mark-to-market (MTM) methodologies used are adequate, identifying and resolving.
- Perform Limit exceptions review and intra-day VaR error check to improve internal risk management functionality.
- Develop and implement system enhancements to improve risk management functionality.
- Develop risk procedures to validate daily Credit and Basel VaR based on IT's long term data solutions.
- Perform user-acceptance testing (UAT) on recently-automated processes.
- Create formal recommendations & action plans based on portfolio analysis.
- Won RBC Catalyst Award (Team Award Winner – August 2010)
Risk Analyst, Risk Management and Control - RBC Investor Services Trust - Toronto, ON
(2007-01 - 2010-12)
Provided technical expertise for critical and strategic projects for both Operations and Product Development. Ensured the integrity of the database and accuracy of security information including identified setup, issuer code setup, proxy mapping and related backstop reports, lender allocations, maturity reports and client related collateral reports.
- Coordinated with risk & compliance group and provided data in support of escalated issues as needed.
- Determined appropriate initial haircut rate for new issues by performing various research analytics.
- Participated in developing and implementing procedures for Risk Measurement group daily duties & Created procedures for various reports.
- Have participated in the Basel II VaR (Value at Risk) project and have tested defects and suggested different ideas and logics in order to improve the project.
- Attended various team meetings, and worked with the entire Legal, Risk & Compliance team and also received a catalyst award.
- Performed data/methodology analysis, developed risk measurement processes and implemented risk management tool and methodology to calculate VaR, credit utilization and capital usage.
- Reviewed all VAR and Basel II related reports for compliance on a daily basis and escalated all issues identified appropriately as needed.
Operations Control Analyst, Securities Lending - RBC Investor Services Trust - Toronto, ON
(2006-01 - 2007-12)
Established and maintained a robust monitoring and reporting infrastructure for all risk related issues. Monitored and actioned all margin, credit and capital related issues utilizing VAR credit methodology in conjunction with Basel II requirements.
- Assisted in back testing procedures to ensure proper calibration of the VAR model.
- Reported and presented to auditors regarding controls, procedures, escalations & adherence to policy guidelines.
- Liaised with the Product group to provide expertise on business level initiatives that affect the Securities Lending Product.
- Assisted in ensuring BCP procedures are current and in place.
- Assisted with testing of projects & initiatives that will enhance reporting/control management for Securities Lending.
