Concurrent Disorder Case Manager - PUNJABI COMMUNITY HEALTH SERVICES
(2023-08 - 2025-05)
Develop, administer and direct programs and services for chemically dependent adults and those affected by their addictions. Crisis intervention, problem-solving, and assisting participants with daily living.
- Provide Case Management and counselling services for program participants
- Provide a variety of delivery methodologies designed to meet the service recipients' needs including: Individual counselling; abstinence-based and harm reduction supports and approaches
- Support participants in developing and implementing their recovery goals
- Facilitation and co-facilitation of the group process
- Preparation and delivery of material for groups
- Referral to other service providers and resources where appropriate
- Evaluation of service recipients' progress
- Participate in a team approach to case planning
- Perform program promotion and outreach in the community
- Act as a resource and role model for colleagues and participants alike
- Lend direct-service perspective and expertise to the assigned committees
- Completion of assessment and referral tools
- Completion of admission and discharge forms and statistics
- Management of time sheets and activity logs
- Maintenance of communication logs and emails
- Conduct participant and program evaluations
- Management of financial documents
- Preparation of clinical case notes and group reports
- Complete correspondence and report writing
- Database management and activity tracking
- Engage in regular supervision with the Clinical Supervisor and/or CEO
- Remain informed of related agencies and services for referral purposes
- Maintain all established policies/procedures & practices of the organization
- Participate in team meetings and clinical supervision
- Participate in and provide all relevant in-service training
- Provide training and guidance to new staff, students and volunteers
Concurrent Disorder Case Manager - PUNJABI COMMUNITY HEALTH SERVICES
(2022-09 - 2023-08)
- One on one interventions including client engagement, assessment, care plan development, engaging in treatment, follow up and linking to appropriate community based resources
- Brief intervention, lifestyle and personal counselling to assist clients to develop skills to manage substance abuse and related problems
- Community practice from a client centered, harm reduction approach as well as a relationship centered, wrap around approach when family members are involved
- Working with clients towards guided self-change, relapse prevention, link to primary care if needed as well as follow up and after care
- Community outreach services by reaching out to clients at: shelters, truck & taxi stands, and religious places
- Documentation and database management
Geriatric Mental Health and Addictions Case Manager - FRED VICTOR - Toronto
(2020-09)
St Jamestown Outreach Program (STOP). Provide intake, assessment and case management services, utilizing a client-centered, anti-oppression, harm reduction approach to senior tenants in Toronto Community Housing.
- Develop and maintain suitable partnerships using community mapping tools as available resources for the clients
- Establish and work in partnership with The St Jamestown Community Corner, Toronto Community Housing and The Neighbourhood Group to ensure vulnerable clients are well supported
- Develop and maintain effective working relationships with key supports and resources
- Assess the client's support needs based on indicators of stability including activates of daily living (ADLs), housing stabilization, finances, connection to primary healthcare, social networks, vocational and educational goals, environmental resources, trustees, etc.
- Work collaboratively with clients to identify and achieve their identified goals
- Work with clients and their families to acquire and maintain needed services, resources and supports
- Use of conflict resolution and crisis intervention skills as needed
- Use of supportive counselling techniques to assist clients to gain self-confidence and progress in their goals
- Maintain program and agency documentation as per Fred Victor policies including OCAN, CCP and case notes in Pirouette
- Maintain confidentiality as per Personal Health Information Protection Act and agency policy
Residential Counsellor - FRED VICTOR - Toronto
(2018-09 - 2020-08)
Toronto Shelter. Frontline, trauma informed community work with clients facing multiple barriers and complex challenges including mental health, physical health, medical complications, cognitive impairments, acquired brain injuries, substance use and trauma.
- Provide appropriate support and referrals for client to community based support
- Provide informal counselling and case management (short and long term) for clients
- Knowledge of information and transportation to safe injection sites
- Utilized effective conflict resolution skills
- Participated in design and implementation of program activities
- Participated in research/evaluation/quality assurance activities that would enhance the efficiency and/or effectiveness of service delivery
- Fostered positive relationships with community programs and individuals as necessary
- Completed all necessary documentation, including written records/reports and provides statistics as requested
Crisis Intervention Worker - DURHAM MENTAL HEALTH SERVICES
(2019-09 - 2020-02)
- Worked with clients on the phone and in person to complete a comprehensive client assessment, psychosocial crisis intervention, supportive counselling and assistance in the development of a recovery plan
- Assisted clients in identifying areas of need and goal development while ensuring goals are attainable and time specific
- Encouraged the client in problem solving, conflict resolution, harm reduction, relapse prevention, medication management and other life skills as appropriate. Using a hands-on approach to encourage and motivate, provide life skills training as needed
- Completed all necessary documentation, including written records/reports and provides statistics as requested
- Completed a risk assessment and environmental screening while utilizing effective de-escalation conflict resolution skills as needed
Addiction Service Worker - ST. JOSEPH'S WITHDRAWAL MANAGEMENT
(2019-09 - 2020-02)
- Case management with high needs or complex clients consisting of system navigation and support coordination to ensure supportive circle of care
- Conducted intensive addiction assessments and made clinical recommendations for treatment
- Provided counseling to support clients working towards addiction and mental health recovery
- Liaised with referral sources and other relevant outside organizations regarding client's progress
- Supported clients' discharge planning through referral to appropriate community resources a assisted clients in coordinating outpatient counselling and/or follow-up
- Completes mandatory assessment or admission documentation, consents or other forms as required
- Documented all communication with clients, family and community partners as required
- Developed and presented psycho-educational and psycho-dynamic sessions to clients in individual or large group formats
- Prepare and maintain client files
- Assist client with detoxification process when required
Victim Support Services - BARRIE AND AREA VICTIM CRISIS ASSISTANCE AND REFERRAL SERVICE - Barrie
(2019-09 - 2020-09)
- Provided non-judgmental and confidential support to victims of sexual exploitation
- Case management with clients including safety planning, financial assistance, transportation and housing coordination
- Provided appropriate professional understanding and intervention in response to emotional, behavioral, physical needs of clients
- Assessed eligibility of clients for the Victim Quick Response Fund and ensured cost-efficient distribution of Ministry allocated funds
- Collaborated with other service providers to ensure client needs are met
- Collected, monitor and reported program data for quarterly statistics
Support Worker - COMMUNITY LIVING YORK SOUTH MARKHAM - York/Markham
(2011-09 - 2018-09)
Oversaw and was responsible for 16-18 youth with physical and mental disabilities. Assisted youth who have Autism Spectrum Disorder, ADHD, Global Developmental Delay, General Anxiety Disorder, and Obsessive Compulsive Disorder.
- Responsible for planning and managing daily events for all youth and assisting with daily activities and functions
- Facilitated workshops such as but not limited to art classes, swimming, and outdoor activities
- Facilitated summer programming included arts and crafts, movie hours, swimming programs and physic
