Anupreet Kaur

Experienced retail professional with 3+ years of experience in omni-channel operations, department leadership, customer service, and business development. Currently serving as Produce Team Lead at Walmart, with experience supporting store-wide operations and developing Duty Manager capabilities. Proven ability to lead and coach associates, optimize inventory and merchandising, control shrink, enhance customer satisfaction, and manage team performance.

Strong communication, problem-solving, workload prioritization, digital commerce, marketing, and customer engagement skills.

PRODUCE TEAM LEAD - Walmart - Edmonton, AB

(2026-08)

Promoted to Produce Team Lead, actively leading associates, prioritizing workloads, and training across Produce, Deli, and Bakery operations.

• Monitor product freshness, quality, rotation, and expiry dates, while managing inventory, completing timely markdowns, maintaining accurate records, and controlling shrink and product waste.
• Maintain strong department operations through merchandising, productivity management, workplace safety, and compliance with company standards

OMNI DEPARTMENT MANAGER - Walmart - Edmonton, AB

(2025-01 - 2026-08)

• Drive improvements in key OMNI performance metrics, including On-Time Pick Rate (OTPR), First Time Pick Rate (FTPR), and Net Promoter Score (NPS), by monitoring performance and addressing operational gaps.
• Analyze daily performance results and lead, coach, and support associates to improve picking, dispensing, and order fulfillment accuracy, efficiency, and customer experience.
• Use availability reports to support shelf replenishment, product freshness, capping, binning, and accurate price changes.

OMNI Customer Fulfillment Associate - Walmart - Edmonton, AB

(2023-01 - 2024-12)

• Processed online orders accurately, including picking, packing, staging, and preparing orders for pickup and delivery, while maintaining inventory accuracy through proper scanning and handling.
• Assisted customers at pickup by resolving concerns and providing efficient service, while supporting team members and adapting to changing priorities.

Business Developer - Computer Career Academy - India

(2021-01 - 2022-11)

• Built client relationships and expanded the customer base through outreach, follow-ups, and effective digital marketing strategies that increased visibility and inquiries.
• Coordinated marketing campaigns, analyzed market trends and customer feedback, and collaborated with internal teams to support sales goals and monthly growth targets.

Bachelor of Commerce - Punjabi University (2014 - 2017)

Business Administration General Studies Diploma - Norquest College (2023-01 - 2024-12)