Anuschka Conway
Learning Technology & Instructional Design Leader
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About
Senior Instructional Designer and Learning Architect with 15+ years of experience leading enterprise learning ecosystems across healthcare, utilities, manufacturing, and safety-critical environments. Expert in scalable digital learning, LMS implementation, microlearning strategy, and performance-driven design. Skilled in shaping learning strategy, guiding cross-functional teams, and translating complex operational and regulatory requirements into accessible learning solutions.
Experienced in applying AI-enhanced tools to accelerate development, improve accessibility, and modernize digital learning delivery. Recognized for building data-informed learning ecosystems supported by analytics, evaluation frameworks, and measurable business outcomes.
Experience
Senior Instructional Designer at On Side Restoration Services Ltd (2023-01 – 2026-01)
Role eliminated due to organizational downsizing
- Led enterprise learning analysis and strategy, improving consistency and scalability across national programs
- Guided SMEs and leaders in instructional best practices to ensure clarity and learner-centred design
- Developed WHMIS, PPE, and communication-skills curricula that strengthened safety compliance and frontline capability
- Built interactive eLearning using Storyline and Rise 360 with AI-enabled narration and production tools, improving engagement and reducing development time
- Enhanced LMS configuration and user experience to support clearer navigation and stronger adoption
- Introduced microlearning and multimodal delivery to support just-in-time learning across distributed teams
Manager, Training & Development at CSN Collision (2021-01 – 2023-01)
- Implemented a national LMS for 226 shops and 1,800 learners, creating a unified learning ecosystem
- Streamlined delivery of 100+ training offerings by coordinating with SMEs, vendors, and operational leaders
- Redesigned onboarding and launched a corporate intranet/extranet to improve communication and operational efficiency
- Partnered with operational leaders to align learning strategy with business priorities, improving adoption and impact
Training & Resource Specialist at Manufacturing Safety Alliance of BC (2018-01 – 2021-01)
- Designed WorkSafeBC- and OSHA-aligned safety training for 3,000 clients, strengthening compliance and reducing incidents
- Increased customer satisfaction to 90% by modernizing training content and learner experience
- Built eLearning and distance-education programs that expanded access for remote and small-business clients
Learning Quality Assurance Lead at BC Hydro (2016-01 – 2018-01)
- Created a learning governance framework and five-year QA strategy to improve consistency and evaluation
- Provided advisory support to leaders and SMEs on learning strategy, quality, and governance
Senior Advisor, Organization Effectiveness at Alberta Health Services (2012-01 – 2016-01)
- Migrated enterprise orientation online for 5,000 employees, generating $3M in annual savings
- Led engagement and culture initiatives that strengthened team alignment and organizational performance
Organizational Development & Change Roles at Fraser Health Authority (2007-01 – 2012-01)
- Delivered organizational redesign and a workforce-flexibility program for 33,000 staff, improving operational efficiency
Education
Master of Education in Open, Digital & Distance Education – Athabasca University (2021-01)
Post-Baccalaureate Diploma in Instructional Design – Athabasca University (2018-01)
