April Dougan
Recreation Aide
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About
Energetic recreation professional with 15+ years of customer service experience and 4 years in active adult recreation. Skilled at creating welcoming and inclusive activation experiences that cater to older adults. Known for strong communication, teamwork, and a positive, upbeat attitude that enhances guest enjoyment.
Experience
Recreation Aide at Chartwell Allandale Station Retirement Residence (2023 – 2024)
- Planned and delivered structured recreation programs for diverse participants
- Facilitated group activities while ensuring safety and engagement
- Maintained clean, organized recreation spaces and equipment
- Supervised volunteers and supported program logistics
- Built strong relationships with participants, families, and staff
- Monitored participant well-being and responded to needs promptly
- Portered residents to and from programs and events
Server/Employee Ambassador at Chartwell Allandale Station Retirement Residence (2020 – 2023)
- Recognized as Employee Ambassador for professionalism and teamwork
- Provided welcoming, attentive guest service in a fast-paced environment
- Monitored guests’ well-being while creating safe and enjoyable dining experiences
- Assisted with setup, service delivery, and environment maintenance
Bartender/Server at Flying Monkeys Brewery (2018 – 2020)
- Delivered high-quality customer service and product knowledge
- Maintained cleanliness and organization of service areas
- Processed transactions using POS systems
Bartender / Server / Event Staff at Casino Rama (2011 – 2019)
- Provided hospitality service in high-volume event environments
- Managed customer interactions, transactions, and service delivery
- Supported event setup and operational flow
Recreation Program Support Volunteer at Maple Court Retirement Residence; Hanover Public Library; Alzheimer’s Society of Grey Bruce
- Assisted with activity setup, participant engagement, and program support
- Provided Person-Centred Care for older adults
- Assisted with event and outreach setup
Education
Diploma Program in Recreation and Leisure – Georgian College (2024-09)
Diploma Program in Digital Photography and Imaging – Georgian College (2007-09 – 2009-06)
