Archana Sasikumar

Multidisciplinary professional with advanced education in Quality Engineering, Computer Applications, and Electronics, combined with hands-on experience in regulated industries including real estate (RECO) and financial services (FSRA). 7+ years of operational and analytical experience supporting product quality, service delivery, compliance, and documentation accuracy in large-scale corporate environments. Proven ability to interpret regulations, manage confidential information, and prepare legally binding documents across real estate and insurance sectors. Strong background in data analysis, forecasting, process improvement, and stakeholder coordination, developed through senior roles at Canadian Tire and SBE Canada.

Skilled in client service, problem-solving, cross-functional collaboration, and workflow optimization, ensuring efficient operations and high-quality outcomes.

Real Estate Agent - RE/MAX Twin City Realty Inc. - Kitchener

(2026-04)

• Provide client-focused real estate services including property showings, market analysis, and preparation of legally binding documents.
• Manage listings, coordinate appointments, and maintain accurate documentation in compliance with RECO and brokerage standards.
• Support clients through complex buying, selling, and rental processes while ensuring confidentiality and professional communication.
• Collaborate with lenders, lawyers, inspectors, and other stakeholders to ensure smooth and timely transactions.
• Deliver market insights, pricing recommendations, and transaction updates to clients to support informed decision-making.
• Maintain detailed records, verify documentation accuracy, and ensure adherence to regulatory requirements.

Senior Financial Associate - Experior Financial Group - Guelph

(2025-10)

• Conduct needs-based financial assessments and recommend suitable life, accident & sickness insurance solutions under LLQP licensing.
• Prepare and review client applications, ensuring accuracy, compliance, and timely submission to carriers.
• Educate clients on financial protection, risk management, and policy options to support long-term planning.
• Maintain compliance with FSRA regulations and internal standards through proper documentation and disclosure practices.
• Provide ongoing client support by addressing inquiries, updating policy information, and ensuring service quality.
• Collaborate with team members to improve workflow efficiency, documentation processes, and client experience.

Senior Analyst – Product Quality & Operations - Canadian Tire Corporation - Toronto, Ontario

(2018-08 - 2025-06)

• Led operational analysis of customer returns, defect rates, and service metrics to identify improvement opportunities across product lines.
• Collaborated with product development, procurement, and merchandising teams to enhance service delivery and operational efficiency.
• Supported after-sales service operations by ensuring timely parts availability, updating technical documentation, and resolving customer issues.
• Delivered performance reports and insights to vendors and internal stakeholders to drive service quality improvements.
• Developed forecasting models to optimize testing budgets and resource allocation.

Senior Technician – Operations & Service Support - SBE Canada Ltd. - Mississauga, Ontario

(2016-09 - 2018-07)

• Supported operational compliance and service quality by diagnosing and repairing electronic equipment.
• Conducted inspections and collaborated with production teams to ensure adherence to service standards.
• Facilitated review meetings and maintained accurate documentation to support service operations.
• Acted as a liaison between production and service teams to resolve technical issues and improve customer outcomes.

Post Graduate Diploma - Quality Engineering Management - Lambton College (2015 - 2017)

Post Graduate Diploma - Computer Applications - C-DIT (2013 - 2014)

Master of Science - Electronics - Mahatma Gandhi University (2012 - 2014)

Bachelor of Science - Electronics - Mahatma Gandhi University (2009 - 2012)