Argelia Benevides

More than 10 years experience in customer service in the hospitality industry. My IT professional background helps me work with POS systems and pay attention to details. My key strengths are being organized, a hard worker, very focused, and easy to work with others.

Cleaner October 2016 - September 2022 

• Maintained a daily task list for 6 sites on a weekly basis, to ensure the correct and timely completion of all action items according to company standards
• Managed stock of cleaning supplies in such a manner that allowed for maximum efficiency balancing quality of cleaning services with overhead costs
• Responsible for a range of services including general cleaning and debris removal, contaminant elimination, and disinfection of spaces, as well as organizing and decluttering spaces when required
• Assumed responsibility for organizing supplies and cleaning of equipment at the end of jobs to make certain that everything is prepared for the next job

Maintenance Cleaner July 2015 - September 2016 

• Maintained general cleanliness and organized work areas and public spaces to ensure they met the expectations of both the company and customers
• Handled specific and special cleaning agents that require critical thinking and proper calculation in mixing
• Ensure that the restaurant adhered to the health and safety policies of the company through proactive and consistent service

Barista March 2014 - June 2015 

• Provided a high standard of service by fulfilling up to 100 service requests per shift for a range of coffee products and food options, ensuring each client received their correct order in the most efficient manner 
• Supported the team by maintaining a clear and clean work environment and a well-stocked service area

Server April 2010 - October 2013 

• Created exceptional customer experience by delivering friendly and efficient service, answering questions about Brazilian style foods and drinks 
• Cleared dishware from tables, cleaned, set up tables, and stocked up service areas with supplies as required
• Trained ten new staff members over the three years, walking them through their orientation on restaurant procedures to achieve an established level of service in order to maintain customer satisfaction

Google IT Support Professional Certificate February 2023 - June 2023

Junior IT Analyst Program

• 14-week intensive online class training on the fundamentals of computer technology, and project management essentials
• Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems
• Troubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting
• Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/OP communications
• Configure and support PC and IoT device hardware
• Manage an organization’s computers and users using Directory Services, Active Directory, and OpenLDAP
• Learn how to lay the successful foundations for Agile projects using methods and tools such as Scrum, Kanban
• Develop an understanding of the Agile project management lifecycle, key techniques, and deliverables

Jump for Jobs Program December 2022

Hospitality Workers Training Center | Toronto, ON

ESL/Customer Service Program April 2014

Skill for Change/TCDSB | Toronto, ON

Data Processing Technologist December 1994 

Univale │ Governador Valadares, Minas Gerais, Brazil

Data Processing Technician November 1987

Eteit │ Governador Valadares, Minas Gerais, Brazil