Ariane Mebou

Bilingual French-English customer service and administrative professional with over 6 years of experience in reception, customer service, administration, communication, and education. Experienced in assisting customers in person and by phone, responding to inquiries, handling requests and concerns, maintaining accurate information, and providing professional and courteous service. Strong communication, interpersonal, organizational, and problem-solving skills.

Adaptable and comfortable working in fast-paced environments. Seeking to bring my customer service experience and bilingual communication skills to a Bilingual Customer Service Representative.

First Receptionist at Hôtel Le Dauphin de Drummondville (2025-03 – 2026-07)

• Welcomed guests and provided professional and courteous customer service.
• Handled customer inquiries and requests in person and by telephone.
• Assisted guests with questions, concerns, and service-related issues.
• Managed check-in and check-out procedures and verified guest information.
• Assisted the Front Desk Supervisor with daily operations and supervisory responsibilities.
• Supported and encouraged front desk team members to maintain a positive and collaborative work environment.
• Helped maintain strong communication and positive working relationships within the team.
• Conducted regular follow-ups with team members to ensure tasks were completed and service standards were maintained.
• Monitored daily front desk activities and followed up on outstanding requests, issues, and guest concerns.
• Communicated important information and operational updates to the team and management.
• Assisted in resolving customer concerns and finding appropriate solutions while maintaining professionalism.
• Managed multiple requests and priorities in a fast-paced hospitality environment.
• Worked closely with different hotel departments to ensure smooth operations and customer satisfaction.
• Maintained accurate guest information and handled confidential information appropriately.

Substitute Teacher at Collège Bilingue La Bergère (2020-09 – 2024-12)

• Communicated clearly and professionally with students, parents, teachers, and school administration.
• Adapted quickly to different classes, schedules, and working environments.
• Managed different groups of students while maintaining a respectful and positive environment.
• Responded to questions and concerns calmly and professionally.
• Followed lesson plans and provided clear instructions and explanations.
• Demonstrated strong interpersonal, communication, organizational, and problem-solving skills.
• Managed multiple responsibilities while ensuring that daily activities were completed effectively.

Executive Secretary at Collège Bilingue La Bergère (2018-01 – 2020-12)

• Provided administrative support to school management and staff.
• Answered telephone calls and responded to inquiries professionally.
• Welcomed visitors and directed them to the appropriate person or department.
• Prepared, organized, and maintained administrative documents and records.
• Managed correspondence, schedules, and daily administrative activities.
• Coordinated communication between management, staff, students, parents, and external contacts.
• Handled confidential information with discretion and professionalism.
• Prioritized multiple tasks while maintaining accuracy and meeting deadlines.

Bachelor's Degree (Licence) in Linguistics / English Studies – Cameroon (2020)

Bilingual Baccalaureate in French & English – Cameroon