Arman Randhawa

Business Administration graduate with experience in leadership, operations, and customer service across logistics and hospitality. Skilled in team supervision, customer relations, and safety compliance with a strong work ethic and problem-solving ability.

Ramp Team Lead - AGI Ground - Edmonton International Airport

(2024-01)

• Supervise 4–5 employees ensuring safe, efficient, and on-time operations.
• Coordinate with airline staff to deliver customer-focused solutions under strict deadlines.
• Investigate and resolve performance issues while maintaining fairness and accountability.
• Developed leadership skills by training new staff and conducting safety briefings.

Order Picker & Trainer - TCL Supply Chain - Edmonton, AB

(2023-01 - 2024-12)

• Trained new employees on company processes, customer service, and safety practices.
• Maintained high productivity and quality while supporting a team-oriented work culture.
• Assisted in order management and workflow coordination to meet customer expectations.
• Picked and prepared customer orders using RF scanners and warehouse management systems.
• Verified item accuracy, lot numbers, and quantities before dispatch.
• Operated pallet jacks and forklifts to move, load, and organize inventory safely.
• Performed daily cycle counts and reported stock discrepancies to supervisors.
• Ensured compliance with temperature, packaging, and labeling standards.

Warehouse Associate - Amazon - Edmonton, AB

(2023-03 - 2024-01)

• Ensured accuracy in order processing, inventory management, and shipment preparation.
• Collaborated with supervisors and teammates to achieve daily performance targets.
• Supported a customer-focused culture by maintaining quality and efficiency.

Supervisor - D Spot Dessert Café - Edmonton, AB

(2021-12 - 2023-03)

• Led and trained staff in customer service, upselling, and operational efficiency.
• Resolved staff and customer concerns, ensuring high satisfaction and repeat business.
• Oversaw scheduling, workflow coordination, and team performance tracking.

Office Assistant - Ascent Transport - Edmonton, AB

(2023-09 - 2024-03)

• Supported HR onboarding, employee records, and workplace documentation.
• Assisted with communications, scheduling, and vendor coordination.

Diploma - Business Administration - NorQuest College (2022-01 - 2024-04)