Shift Manager - McDonald's - Halifax, NS
(2025-02)
- Supervise daily operations for a team of 6–10 crew members in a high-volume restaurant, overseeing performance, food safety standards, and customer service during shifts.
- Coordinate scheduling and delegate tasks across a 6–10 person crew to maintain efficient service during high-volume peak hours.
- Train and mentor new crew members on operational procedures and customer service standards, successfully onboarding new hires into a high-volume team.
- Handle cash management and till reconciliation, and resolve customer concerns, in a high-volume, fast-paced environment.
- Recognized as Manager of the Month (November 2025) for consistent performance and leadership.
Crew Member - McDonald's - Halifax, NS
(2023-08 - 2025-01)
- Delivered fast, accurate, and friendly customer service in a high-volume, fast-paced restaurant environment.
- Operated point-of-sale systems, prepared food orders, and maintained cleanliness and food safety standards during high-volume peak-hour rushes.
- Supported new hire training and assisted management with daily operational tasks.
- Earned Crew of the Month (November 2023) and Crew of the Year (2024) for outstanding performance.
Business Analyst Intern (Co-op) - Stature Leadership Innovations - Toronto, ON
(2023 - 2023)
- Designed and built an interactive Power BI dashboard to support business reporting and decision-making.
- Authored a comprehensive user manual documenting dashboard functionality and operating procedures.
- Provided ongoing post-delivery support to ensure successful adoption of the dashboard by end users.
- Commended by the company for project quality and was invited back to mentor and guide the following year's incoming co-op interns.
Crew Member - McDonald's - Kingston, ON
(2022-10 - 2023-06)
- Provided efficient customer service and food preparation while balancing part-time work alongside full-time studies.
- Maintained workstation cleanliness and adherence to food safety protocols.
