Arshad Ayoob

Automotive dealership professional with 10+ years of progressive experience in service operations, warranty administration, and parts coordination across Hyundai, Chrysler/Stellantis, and Kia dealerships in India, Qatar, and Canada. Currently serving as Assistant Service Manager at Mississauga Chrysler, managing daily operations, technician workflow, warranty compliance, and customer satisfaction in a high-volume dealership environment. Bachelor of Technology in Automobile Engineering with proven expertise in service department leadership, OEM processes, repair order management, and driving operational excellence.

Assistant Service Manager - Mississauga Chrysler Dodge Jeep Ram - Mississauga, Ontario

(2024-01 - 2026-01)

• Manage daily service department operations in a high-volume Chrysler/Stellantis dealership, coordinating service advisors, technicians, and parts personnel to maintain efficient workflow.
• Monitor repair orders, technician productivity, and service department performance metrics; resolve complex customer concerns and escalations while maintaining high customer satisfaction scores.
• Partner with Stellantis Canada on complex warranty, technical, and repair-related concerns; review warranty repairs and supporting documentation to ensure full OEM compliance.
• Coordinate warranty claims, technical documentation, and parts requirements; support service advisors with technical concerns, estimates, and repair approvals.
• Identify repeat repairs and operational inefficiencies; collaborate with management and technical teams to develop and implement corrective actions.

Service Advisor - Kia Stratford - Stratford, Ontario

(2023-01 - 2023-09)

• Managed customer vehicle repair and maintenance from write-up through delivery; performed consultations and translated technical findings into clear repair recommendations.
• Prepared estimates, obtained customer approvals, and coordinated repairs with technicians and parts personnel; promoted maintenance and repair services while prioritizing customer retention.

Service Advisor - Chrysler Dealership - Qatar

(2018-01 - 2023-12)

• Managed service and repair requirements for Chrysler, Dodge, Jeep, and Ram vehicles; served as primary customer contact throughout repair process.
• Coordinated vehicle inspections, diagnostics, repair estimates, and parts requirements; prepared and processed warranty documentation in accordance with OEM requirements.
• Communicated technical findings clearly to customers; managed concerns and escalations while maintaining strong customer relationships.

Warranty Administrator - Hyundai Authorized Dealership - India

(2015-01 - 2018-12)

• Administered Hyundai OEM warranty claims from repair-order review through submission and payment; verified warranty eligibility, repair documentation, and labour operations.
• Ensured warranty claim compliance with Hyundai policies and procedures; resolved rejected and returned claims by correcting documentation or procedural issues.
• Developed strong knowledge of OEM warranty policies and manufacturer-dealer relationships; assisted dealership personnel with warranty procedures and claim requirements.

Bachelor of Technology - Automobile Engineering