Ashish Singh

An accomplished Software Quality Assurance professional with over 18 years of experience inQE Leadership, Quality Engineering, Automation, API Testing, andDatabase Testing across bothAgile andtraditionalSDLCs. I bridge strategic leadership with hands-on execution, thriving as a Manager of Quality Engineering by mentoring teams, fostering collaboration, and practicing servant leadership in Agile environments.

Driven by a commitment to impactful quality strategies, I lead functional and non-functional testing efforts for high-stakes, time-critical products, particularly in the BFSI domain. I believe in empathetic leadership, focused on building trust, collaboration, and a culture of continuous improvement within my teams.

Broadridge Financial Solutions Pvt. Ltd.

• Quality Assurance ManagerJune 2021 – Apr. 2024
  • Transformed the QA team from Manual to Hybrid Quality Engineering, integrating Automation and Manual testing, boosting testing efficiency by 45% and reducing errors by 25%.
  • Led the seamless migration of customer-facing products to AWS Cloud, enhancing scalability and reliability by 82%, while managing a team of 9 Senior QA Engineers.
  • Partnered with development teams to resolve critical bugs, enhancing product stability and customer satisfaction. Ensured synchronization of QA databases with higher environments, facilitating seamless QA operations and reducing discrepancies. 
  • Optimized QA processes through cross-functional collaboration, achieving a 20% improvement in project delivery timelines and enhancing operational efficiency.
  • Enhanced automated test suite coverage to 60% using Selenium and Datadog, ensuring reliability for critical products and reducing manual testing time by 40%.
  • Orchestrated End to End (ETE) User Acceptance Testing (UAT) and production deployment support, achieving a 95% successful deployment rate with zero critical production incidents, through close collaboration with Business Analysts and the Server Engineering Team.
  Broadridge Financial Solutions Pvt. Ltd.
• Sr.

Leader - SQAFeb. 2011 – May 2021

• Led cross-functional initiatives to refine QA processes, achieving a 20% reduction in defect rates and significantly enhancing overall product quality.
• Interfaced with the QA Director and key stakeholders to ensure seamless project execution, resulting in a 15% increase in team efficiency and project success.
• Devised comprehensive testing roadmaps, meticulously planning timelines and determining appropriate testing levels to ensure thorough coverage and timely delivery.
• Directed a team of 6 Senior QA Engineers, significantly boosting team productivity and improving project delivery timelines through effective leadership and mentorship.
• Fostered collaboration with development and infrastructure teams, ensuring seamless integration and functionality across both front-end and back-end environments.
• Conducted detailed reviews of functional and technical specifications, developing extensive test plans and cases using ALMS (Quality Centre) and JIRA to ensure robust testing and quality assurance.

• Team Lead - Quality Control & Quality AnalystSep. 2006 – Feb. 2011
  • Formulated and executed comprehensive test plans and cases, ensuring high-quality software and achieving a 53% reduction in critical issue resolution time.
  • Liaised with the development team to ensure seamless integration of new features, significantly enhancing overall software functionality and user satisfaction by 42%.
  • Conducted extensive regression testing to verify software updates, preserving system stability and performance, and mitigating potential disruptions by 23%.
  • Documented and tracked software defects, generating detailed reports that enabled swift and efficient bug resolution, reducing defect resolution time by 33%.
  • Enhanced software quality by implementing rigorous testing methodologies, leading to a 45% improvement in product reliability and customer satisfaction.
  • Collaborated with cross-functional teams to streamline testing processes, resulting in a 33% increase in testing efficiency and project delivery speed.

Mysore University, 2024-2026 (Pursuing) - Master of Computer Application

Kurukshetra University, Haryana, 2003 - Post Graduate Diploma in Computer Application

NIIT, Delhi, 2000 - Professional Diploma in Network Centered Computing

Delhi University, Delhi, 1997 - Bachelor of Arts