Ashley West

Detail-oriented and experienced professional with over 40 years of experience in a healthcare clinic environment. Proven expertise in a variety of administrative and operational tasks, including bookkeeping, payroll, patient scheduling, and managing financial accounts. A proactive self-starter with a high degree of integrity and professionalism, and a track record of meeting and exceeding goals. Excellent communication skills and the ability to thrive under pressure.

Office Manager - Performance Orthotics Inc. - Toronto, ON

(1983-09 - 2025-08)

• Managed all aspects of bookkeeping, accounts receivable, and accounts payable, including GST/HST returns and payments.
• Oversaw payroll and year-end reporting, ensuring accuracy and compliance.
• Managed patient scheduling using YMS and Jane systems, auditing for conflicts to maintain an efficient schedule.
• Directed the management of patient financial accounts, including collecting payments and issuing invoices.
• Handled a high volume of patient inquiries and concerns, resolving conflicts in a friendly and professional manner.
• Analyzed and monitored Key Performance Indicators (KPIs) to drive business success.
• Maintained office efficiency by managing office supplies, repairs, and equipment orders, and conducting regular inventory checks.
• Provided orientation and onboarding for new staff members, contributing to a cohesive and knowledgeable team.
• Utilized QuickBooks for all accounting, invoicing, and accounts payable/receivable tasks.
• Served as a primary point of contact for patients, processing referrals and leads efficiently.
• Contributed to the development and implementation of client treatment plans.
• Ensured treatment areas and equipment were consistently well-maintained and organized.

Registered Nurse's Assistant (RNA) - Nursing - McEachern Training School for Nurses (1983)

High School Diploma - Georgian Bay Secondary School (1982)