Ashley Zelko

Well presented with exceptional customer service skills and the ability to work alone or in a team to achieve or surpass sales goals. Experienced in working under pressure in a quick paced environment, I work hard no matter what the task and still greet customers on arrival in a friendly, helpful, and approachable manner. As an integral member of any retail team, I have ability to guide staff or take instruction.

I am currently looking for a suitable part-time retail key holder or sales position within a progressive company.

Mobility Specialist at MNP LLP (2009-12 – Present)

• Triage and resolve incoming technical related support tickets for all end users with MNP's environment
• Manage corporate mobility accounts and devices (Roaming application and device support/acquisitions)
• Mobility billing (audit, accounts payable and distribution)
• Point person for the VP and Director of Information Technology
• Performed a variety of administrative operational tasks including purchase order creation, accounts payable, data entry, and expense reports
• Mobile and technology inventory management
• Microsoft 365 Office Trainer
• Teir 1 level support for several programs (Outlook, Citrix, etc.)
• Social committee chair for over 3 years

Part-Time Team Lead at REITMANS CANADA (2022-06 – 2022-10)

• Provided logistical support (receiving and organization of shipments)
• Completed changes with merchandise pricing and placement (Organized window displays, and floor displays as per weekly plan)
• Completed and processed Online orders for instore pickup or shipment
• Customer service and sales support
• Provided additional support to management including: staff training, store budget, opening and closing procedures, loss prevention and assisted with starting a social media presence

Receptionist at REMAX LANDAN REAL ESTATE (2015-02 – 2015-11)

• Answer Telephone and transferred all calls
• Paged messages to realtors
• Greeted office visitors
• Cleaned board rooms and kept kitchen tidy
• Closed office down nightly

Beauty Consultant at CHATTERS CANADA (2014-01 – 2014-10)

• Help Customers
• Sell product
• Answer Telephone, book appointments for callers and walk-ins
• Receive product and merchandise stock according to plan-o-grams
• Customer Calls for Appointment bookings and Special-Order products
• Nightly cleaning and store closing procedures

Sales Associate at VIRGIN MOBILE (2013-01 – 2013-09)

• Sell mobile devices, plans and accessories
• Customer service/Technical Support
• Answer Telephone and provide support to users
• Receive product
• Nightly cleaning and store closing procedures

Service Coordinator at BLU'S CLOTHING (2012-11 – 2013-10)

• Ring out customers, help locate stock, package, or wrap purchases
• Schedule tailoring
• Store transfers
• Receive product and merchandise stock
• Size store and ensure everything is always clean and tidy
• Assist Sales staff in any duties to help service clients
• Nightly cleaning and store closing procedures

Office Manager at PEACE HILL COMPUTER SERVICES (2008-02 – 2009-11)

• Provided daily support as a front-desk receptionist within a high-volume environment
• Performed a variety of administrative operational tasks including purchase order creation, ordering of office supplies, ordering catering, processing incoming/outgoing mail, filing, data entry, human resources, accounting (ap, ar, payroll)
• Organized daily schedules for fleet of technicians
• Support sales in new and existing client meetings
• Maintained professional office environment by ensuring cleanliness of customer facing areas, setup/cleanup of meeting rooms, lunchroom etc.
• Consistently praised by owners and management for the quality of my work, as well as my willingness to lend a hand in all areas required to support a team environment

Temporary Office Professional at KELLY SERVICES (2007-08 – 2008-02)

• Worked Temporary positions for various companies
• Was selected to be on the approved list for government temp positions based on my excellent work performs in my first few assignments
• Performed a variety of administrative operational tasks including reception, ordering of office supplies, ordering catering, filing, data entry, processing incoming/outgoing mail, accounts payable and digital file management

Non Seller / Team Leader at SUZY SHIER (2006-11 – 2007-07)

• Provided logistical support (receiving and organization of shipments)
• Completed changes with merchandise pricing and placement (Organized window displays, and floor displays as per weekly plan)
• Customer service and sales support when needed
• Worked at separate store location as a team leader and performed a variety of tasks as well as those mentioned including staff training, store budget, opening and closing procedures, and recruitment

Store Manager at FAIRWEATHER (2005-05 – 2006-11)

Started out as a part time salesperson in Saskatoon, SK, promoted to Assistant Manager based on my performance within 5 months of my tenure and then moved to Calgary to manage my own AAA store 4 months later.

• Provided logistical support (receiving and organization of shipments)
• Completed changes with merchandise pricing and placement (Organized window displays and floor displays as per bi-weekly plan)
• Customer service and sales support when needed
• Completed a variety of tasks as store manager including: staff training, store budget, scheduling, payroll, disciplinary discussions, staff reviews, opening and closing procedures, and recruitment

Course in Customer Relations and Interpersonal Skills – Reeves College (2008)

Arts & Science – University of Saskatchewan (2003 – 2005)

High School Diploma – Mount Royal Collegiate (1999 – 2003)