Ashoka Panchal

ServiceNow Solution Architect with 11+ years of IT experience and extensive ServiceNow experience across enterprise ITSM, CMDB, ITOM, GRC, SecOps, SPM, FSM, CSM, Service Catalog, integrations, and automation. Experienced in solution and technical architecture, platform governance, integration strategy, reusable design patterns, technical leadership, architecture reviews, code reviews, performance and scalability. Strong hands-on expertise in JavaScript, ServiceNow server/client-side scripting, IntegrationHub, Flow Designer, REST/SOAP, Scripted REST APIs, OAuth, MID Server, CMDB/ITOM, DevOps, and enterprise integrations.

Senior Staff Engineer – Infrastructure / ServiceNow Solution Architect - ALBERTSONS COMPANIES INDIA - Bengaluru

(2026-01)

• Provide ServiceNow architectural leadership for enterprise initiatives across ITSM, CMDB, ITOM, Azure, and enterprise integrations.
• Define scalable and maintainable ServiceNow solution architectures aligned with enterprise technology and business requirements.
• Design and implement enterprise integrations between ServiceNow and external platforms using REST APIs, OAuth, IntegrationHub, and Flow Designer.
• Lead ServiceNow–SailPoint IdentityIQ integration supporting automated identity governance, provisioning, role management, and access certification processes.
• Define API integration patterns and validate request/response payloads, authentication mechanisms, error handling, and integration reliability using Postman.
• Design and implement Yubico/YubiKey authentication integration to support enterprise MFA requirements.
• Integrate ServiceNow with GitHub to support source control, DevOps practices, and automated deployment pipelines.
• Provide technical guidance on platform governance, scalability, performance, security, and ServiceNow integration best practices.
• Collaborate with cross-functional stakeholders to translate business requirements into technical solutions and implementation roadmaps.

Solution Architect – ServiceNow - QBRAINX - Bengaluru

(2025-04 - 2025-12)

• Provided solution architecture and technical leadership for enterprise ServiceNow implementations across ITSM, Integration, and Security Operations.
• Defined and enforced ServiceNow platform governance, architecture standards, reusable design patterns, and modular solution frameworks.
• Designed enterprise integrations with Azure Sentinel, CyberArk, Jira, OpenAI, and internal DevOps platforms using IntegrationHub, Flow Designer, and Scripted REST APIs.
• Architected role-based Service Catalog, Record Producer, and scoped application solutions following ServiceNow development and security best practices.
• Designed automated Security Operations ingestion and routing workflows for security-related requests and incidents.
• Provided architecture guidance for GRC Risk Management, Policy & Compliance, Audit Management, risk scoring, exception workflows, and compliance dashboards.
• Designed CI/CD deployment models using GitHub and Jenkins to support controlled promotion of ServiceNow configurations.
• Conducted architecture reviews, code reviews, technical design reviews, and developer mentoring.
• Provided guidance on platform scalability, performance, maintainability, and technical debt reduction.
• Led modernization initiatives for ITSM experiences by migrating legacy interfaces toward modern workspace experiences.
• Contributed to GenAI capabilities for content generation, summarization, and intelligent recommendations within ServiceNow.

ServiceNow Technical Lead / Junior Architect / Senior Software Developer - TATA CONSULTANCY SERVICES - Bengaluru

(2022-08 - 2025-04)

• Designed technical solutions for enterprise ServiceNow implementations across ITSM, GRC, SecOps, Service Catalog, and integrations.
• Participated in solution design, technical feasibility analysis, architecture discussions, Agile story refinement, and technical design documentation.
• Designed and implemented REST/SOAP integrations with CyberArk, Workday, Quality Clouds, OpenAI, Slack, Jira, and CI/CD platforms.
• Designed Flow Designer and IntegrationHub automation using MID Server and API-based integration patterns.
• Developed server-side and client-side solutions using Business Rules, Script Includes, Client Scripts, ACLs, GlideRecord, UI Actions, SLAs, Scheduled Jobs, and background scripts.
• Customized Incident, Problem, Change, and Service Catalog processes and developed Record Producers and custom portal components.
• Led implementation activities across Risk Management, Policy & Compliance, and Audit Management.
• Implemented Security Incident Response, Vulnerability Response, and Threat Intelligence capabilities.
• Provided technical guidance, development standards, and best practices to development teams.

Senior ServiceNow Engineer - FORAY SOFTWARE PVT LTD - Bengaluru

(2021-07 - 2022-08)

• Delivered ServiceNow ITSM implementations and custom applications.
• Designed and configured Incident, Problem, Change, Service Catalog, SLA, notification, and automation solutions.
• Developed Business Rules, Script Includes, Client Scripts, UI Actions, ACLs, Record Producers, and scheduled automation.
• Managed data migration using Import Sets, Transform Maps, and Update Sets.
• Supported ServiceNow administration, troubleshooting, reporting, and platform enhancements.

ServiceNow Developer / Administrator - FOCUS EDUMATICS PVT LTD - Bengaluru

(2015-08 - 2021-07)

• Implemented and supported ServiceNow ITSM processes including Incident, Change, Request, Service Catalog, and SLA.
• Developed workflows, automation, reports, dashboards, and customer-specific ServiceNow configurations.
• Supported configuration and asset data imports and recurring data-load processes.
• Configured SLA/OLA and customer-specific ServiceNow processes.

Bachelor of Engineering - Mechanical Engineering - MS Engineering College, Visvesvaraya Technological University (VTU)