Ashtyn Burland

Full-time permanent employment seeker with superior customer service skills and ability to work both independently and as part of a team. Experienced scheduling clerk with expertise in fast-paced environments, multitasking, and working under pressure. Strong communication skills, time management, and problem-solving abilities.

Scheduling Clerk - Headingley Men's Correctional Centre - Headingley, Manitoba

(2024-01 - 2026-05)

Sole scheduling clerk for facility with over 500 employees. Responsible for managing complex scheduling operations and maintaining staffing levels.

• Daily exceptional experience with Microsoft Word, Excel, and Outlook
• Experience with keeping composure and functioning in stressful situations, such as codes
• Ability to work independently with minimal supervision
• Answering the phone in a polite and courteous manner
• Working in a fast-paced and always-changing environment. Very adaptable
• Continually prioritizing workload and staying organized
• Assisting management with proper staffing numbers required
• Assisting staff with booking them off sick and finding replacements daily
• Continually problem solving and thinking on my toes when needs arise
• Working closely with payroll to make sure there are no discrepancies

Staff Scheduler - Saint Boniface Hospital (St. B Hospital) - Winnipeg, Manitoba

(2023-01 - 2024-12)

Staff scheduler in fast-paced healthcare environment requiring strong interpersonal and communication skills.

• Daily experience with ESP, and Microsoft Office
• Experience with data entry
• Experience with CUPE and MNU unions
• Helping with mail distribution, photocopying and faxing
• Answering the phone in a polite and courteous manner
• Working in a fast pace and always changing environment. Very adaptable
• Continually prioritizing work load and staying organized
• Assisting facility patient managers and managers with proper staffing numbers required
• Assisting staff with booking them off sick and finding replacements daily

Staff Scheduler - Grace Hospital - Winnipeg, Manitoba

(2023-01 - 2024-12)

Casual staff scheduler in healthcare setting with responsibilities for scheduling and staffing coordination.

• Daily experience with ESP, and Microsoft Office
• Experience with data entry
• Experience with CUPE and MNU unions
• Helping with mail distribution, photocopying and faxing
• Answering the phone in a polite and courteous manner
• Working in a fast pace and always changing environment. Very adaptable
• Continually prioritizing work load and staying organized
• Assisting facility patient managers and managers with proper staffing numbers required
• Assisting staff with booking them off sick and finding replacements daily

Scheduling Coordinator - Comforts of Home Care - Winnipeg, Manitoba

(2023-01 - 2023-12)

Scheduling coordinator responsible for client and caregiver scheduling with on-call responsibilities.

• Working in a fast pace and always changing environment. Very adaptable
• Continually prioritizing work load and staying organized
• Data entry, Update Caregiver schedules and changes as needed
• Assign, organize, and maintain client and caregiver schedules
• Assisting staff with booking them off sick and finding replacements daily
• On call 24/7 for one week at a time
• Continually problem solving and thinking on my toes when needs arise

Scheduling Clerk - Headingley Men's Correctional Centre - Headingley, Manitoba

(2022-01 - 2023-12)

Scheduling clerk managing complex scheduling operations for correctional facility.

• Daily exceptional experience with Microsoft Excel
• Experience with data entry
• Helping with mail distribution, photocopying and faxing
• Answering the phone in a polite and courteous manner
• Working in a fast pace and always changing environment. Very adaptable
• Continually prioritizing work load and staying organized
• Assisting management with proper staffing numbers required
• Assisting staff with booking them off sick and finding replacements daily
• Continually problem solving and thinking on my toes when needs arise
• Working closely with payroll to make sure there are no discrepancies

Staff Scheduler - Misericordia Health Centre - Winnipeg, Manitoba

(2020-01 - 2021-12)

Staff scheduler in healthcare facility managing staffing and scheduling operations.

• Daily experience with Microsoft Office
• Experience with data entry
• Experience with MGEU, CUPE and MNU unions
• Helping with mail distribution, photocopying and faxing
• Answering the phone in a polite and courteous manner
• Working in a fast pace and always changing environment. Very adaptable
• Continually prioritizing work load and staying organized
• Assisting facility patient managers and managers with proper staffing numbers required
• Assisting staff with booking them off sick and finding replacements daily
• Continually problem solving and thinking on my toes when needs arise

Chiropractic Front Desk Receptionist - Kramp Chiropractic - Winnipeg, Manitoba

(2021-01 - 2022-12)

Front desk receptionist managing patient interactions and office operations in chiropractic clinic.

• Warmly greeting patients, efficiently scheduling appointments, managing phone calls
• Performed general office duties such as answering phones, printing, faxing scanning documents
• Maintained accurate and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations
• Keeping up to date on patient tracking and follow-up calls and emails
• Ensured that patient flow and overall office efficiency was running smoothly
• Continually maintained the office and treatment space clean, organized and neat at all times
• Able to proficiently use Microsoft word and other computer programs for administrative tasks
• Balance at the end of each day and print end of day reports

Staff Scheduler - Victoria General Hospital - Winnipeg, Manitoba

(2019-01 - 2021-12)

Part-time (0.7) staff scheduler in healthcare setting managing scheduling and staffing operations.

• Daily experience with ESP, and Microsoft Office
• Experience with data entry
• Experience with MGEU and MNU unions
• Helping with mail distribution, photocopying and faxing
• Answering the phone in a polite and courteous manner
• Working in a fast pace and always changing environment. Very adaptable
• Continually prioritizing work load and staying organized
• Assisting facility patient managers and managers with proper staffing numbers required
• Assisting staff with booking them off sick and finding replacements daily

Office Assistant - Community Safety Net - Winnipeg, Manitoba

(2020-01 - 2020-12)

Office assistant providing administrative support and client services.

• Greet and assist clients with a friendly smile
• Answer phones and directing the calls to the appropriate parties
• Find pricing and quotes for managers in a timely manner
• Set up new projects using Salesgenie, VB, Microsoft excels
• Putting payments through using Chase
• Printing, faxing and filing daily
• Experience with data entry
• Helping with mail distribution, photocopying and faxing
• Answering the phone in a polite and courteous manner
• Working in a fast pace and always changing environment. Very adaptable
• Continually prioritizing work load and staying organized
• Assisting management with proper staffing numbers required
• Assisting staff with booking them off sick and finding replacements daily
• Continually problem solving and thinking on my toes when needs arise
• Helping develop spreadsheets for the sales team to keep track of goals

Administrative Assistant - SE Health - Winnipeg, Manitoba

(2018-01 - 2019-12)

Casual administrative assistant providing support to students, instructors and managers.

• Perform administrative tasks and maintain a professional image and demeanor
• Provide support and assistance for students, instructors and managers
• Arrange travel and accommodations for students and instructors; assist with events
• Continually updating student files and filing assignment
• Provided support for graduation ceremonies, and education seminars

Front Desk Sales Associate - OrangeTheory Fitness Unicity Charleswood - Winnipeg, Manitoba

(2019-01 - 2020-12)

Front desk sales associate managing member interactions and fitness studio operations.

• Answer phones, emails, in person questions
• Experience with data entry, and assistant administrative duties
• Clean the studio after every class to ensure it was ready for the next class session
• Completing memberships and ensuring accuracy
• Make sales either over the phone or in person
• Engaging with the members, showing up with a positive attitude and providing tours

Auto Detailer - Exclusive Car and Truck Wash - Winnipeg, Manitoba

(2017-01 - 2018-12)

Part-time auto detailer providing vehicle detailing services and customer service.

• Strong attention to detail and high level of quality
• Promoting the company at various events
• Handling cash and credit transactions, scheduling appointments and ensuring customer satisfaction
• Handled front desk administrative duties
• Helping develop spreadsheets for the sales team to keep track of goals

Cashier - Shelmerdines - Winnipeg, Manitoba

(2018-01 - 2021-12)

Part-time cashier providing customer service and retail operations.

• Greet, assist and make recommendations to customers
• Maintaining work space – keeping area clean & tidy
• Caring for the plants (water, fertilizing)
• Processing both cash and credit transactions

Health Resource - Lindenwood Terrace - Winnipeg, Manitoba

(2016-01 - 2017-12)

Part-time health resource providing client assessment and health-related support.

• Assessing potential clients for fit
• Communicating with family when there are recordable events
• Be a resource for residence on health-related information
• Create monthly newsletters and booking presentations on healthy living topics
• Used Microsoft Word, Excel, and Powerpoint

Sandwich Artist - Subway - Winnipeg, Manitoba

(2016-01 - 2017-12)

Part-time sandwich artist providing food preparation and customer service.

• Greet customers and prepare orders
• Handling cash and credit transactions

Certification - Therapeutic Recreation Facilitator - Red River College (2014-01 - 2014-12)

Course - Biology - Red River College (2013-01 - 2013-12)

Grade 12 Diploma - Westwood Collegiate (2012-01 - 2012-12)