Program Manager - Deloitte Canada
(2025-01)
Digital Transformation Project for a client, a large federal agency for Canada
- Leading digital transformation initiatives for a major client, overseeing end-to-end current-state assessment, opportunity identification, solutioning, and implementation.
- Established program governance covering schedule, cost, scope, deployment, and benefits realization tracking for multi-stream transformation initiatives.
- Directed cross-functional teams in deploying Deloitte proprietary and alliance technology solutions to improve operational efficiency and automate high-value financial processes.
- Managed program reporting, risk and issue governance, and executive-level communication to ensure alignment across stakeholders
Program Manager - Deloitte India
(2023-06 - 2024-12)
Delivered PMO-as-a-Service for a major digital transformation program for a U.S.-based client, supporting a large-scale SAP implementation.
- Managed end-to-end resourcing, including SAP consultants, business analysts, and project managers, ensuring optimal allocation across program workstreams.
- Established and governed project delivery frameworks, driving consistent adoption of SAFe and Agile methodologies.
- Oversaw enterprise-level governance, including status reporting, stakeholder alignment, and adherence to project controls and delivery standards.
- Led proactive risk, issue, and dependency management, ensuring program milestones were met and escalation pathways were clearly maintained.
Program Manager - Deloitte India
(2023-06 - 2024-12)
Location Strategy Project – US Insurance Client
- Conducted evaluation of Tier 1 and Tier 2 cities to define an optimal expansion strategy, including pricing and operational considerations.
- Managed recruitment of contract personnel for initial operations, ensuring smooth onboarding and eventual transfer to the client.
- Delivered actionable recommendations and implementation support, enabling scalable and cost-effective expansion across India.
Senior Project Manager - Accenture
(2023-01 - 2023-06)
PMO Lead – Portfolio & Governance Management
- Led PMO governance across multiple concurrent projects with varying timelines, ensuring adherence to project management methodology, timely approvals, and consistent delivery standards across all workstreams.
- Directed end-to-end RAID management, proactively identifying risks, tracking issues, driving mitigation plans, and escalating critical items to senior leadership.
- Managed portfolio-level planning and prioritization, coordinating resource allocation across cross-functional global teams to support strategic transformation objectives.
- Oversaw financial governance activities, including budget tracking, variance analysis, forecasting, and preparation of executive-ready status, financial, and risk reports.
Project Manager - Ernst & Young
(2021-12 - 2022-12)
Finance Transformation – Banking Client
- Led the location consolidation initiative as part of a finance transformation program, assessing the client's current-state operations across multiple sites.
- Conducted detailed analysis and provided recommendations for phased consolidation, including the design of a Finance Center of Excellence.
- Coordinated Deloitte resource allocation, deploying project managers and functional experts to execute consolidation activities effectively.
- Defined program governance, milestones, and deliverables to ensure alignment with business objectives and timely execution.
- Delivered executive-level presentations and reports to senior stakeholders, driving approvals and support for the transformation roadmap.
Project Manager - Ernst & Young
(2021-12 - 2022-12)
Automation & Agile Improvement Projects – Banking Client
- Managed multiple RPA and automation projects using UiPath, overseeing end-to-end delivery from planning to implementation.
- Introduced and improved Agile practices across project teams, increasing collaboration, transparency, and delivery efficiency.
- Coordinated cross-functional resources, including Deloitte consultants, to ensure seamless execution of automation initiatives.
- Monitored project performance, tracked risks and issues, and implemented mitigation plans to maintain delivery quality.
- Provided regular reporting and progress updates to senior stakeholders, ensuring alignment with client expectations and program goals.
Project Manager - NTT DATA
(2017-10 - 2021-06)
Banking Digital Transformation and Cost Optimization Leadership
- Managed a multi-year, $20M+ transformation program spanning banking operations from Ireland to India, overseeing 100 FTEs and multiple concurrent projects.
- Led the first year of transition and stabilization, ensuring smooth knowledge transfer, process continuity, and operational readiness in the new location.
- Conducted current-state assessments across client tools, systems, and processes to identify improvement opportunities and optimize operational efficiency.
- Designed and recommended process improvements, system upgrades, and automation strategies to reduce manual effort and enhance productivity.
- Oversaw the implementation of new ID&V processes to streamline client onboarding and strengthen regulatory compliance.
- Directed development and rollout of mobile applications to support banking operations and improve customer engagement.
- Managed deployment of reporting tools and dashboards, enabling real-time visibility into key operational and business metrics.
- Implemented workforce optimization strategies, reducing headcount and achieving cost savings through process automation and efficiency initiatives.
- Coordinated cross-functional teams, including business analysts, developers, and QA, ensuring alignment with project milestones, governance, and quality standards.
- Delivered executive reporting, performance dashboards, and business case updates to senior stakeholders, demonstrating ROI, cost benefits, and operational improvements.
Analytics Analyst - Accenture
(2016-10 - 2017-09)
Process Developer - Genpact
(2010-10 - 2016-09)
