Asli Ozdemir

Service-driven aviation professional with frontline experience at Toronto Pearson International Airport. Currently completing a Flight Services Diploma at Seneca College, equipped with a deep understanding of premium cabin standards, safety protocols, and international passenger relations. Committed to delivering Cathay Pacific's "Service Straight from the Heart" through a progressive, "can-do" attitude and a global mindset.

Passenger Service Assistant - PrimeFlight Aviation Services - Toronto Pearson International Airport (YYZ)

(2024-07)

• Deliver high-quality assistance to passengers, ensuring a seamless transition through check-in and boarding.
• Proactively manage passenger inquiries regarding flight schedules, connections, and security, maintaining a professional and reassuring demeanor.
• Collaborate with airline partners to uphold strict safety standards and ensure on-time performance (OTP).
• Provide specialized support for passengers with reduced mobility (PRM), ensuring comfort and dignity throughout their journey.

Sales & Customer Experience Associate - Urban Planet - Toronto, ON

(2023-05 - 2024-07)

• Provided energetic and personalized service in a fast-paced retail environment.
• Exceeded sales targets by identifying customer needs and offering tailored solutions.
• Maintained high standards of floor presentation and inventory organization.

Flight Services Diploma - Flight Services - Seneca College (2025-04)