Athira Mukundan

My name is Athira Mukundan, a permanent resident with a strong educational background in Business Fundamentals and Human Resources (HR). I hold a diploma in Business Fundamentals and an HR Diploma, which have equipped me with comprehensive knowledge and skills in these fields.

With four years of professional experience, I have honed my abilities in administration, coordination, and supervision. My roles have included managing office operations, coordinating between departments, and overseeing projects to ensure they are completed efficiently and effectively. I excel at streamlining processes, improving team productivity, and maintaining a high standard of organizational efficiency.

I am passionate about leveraging my skills and experience to contribute to the success of the organizations I work with, continually striving for excellence and innovation in all my professional endeavors.

Administrative Assistant 02/2024 -03/2024

Wesway, Thunder Bay, ON 

• Scheduling and Coordination; Organizing and maintaining schedules for field staff.
• Act as the first point of contact for the office, answering and directing phone calls, responding to emails, and sorting incoming and outgoing mail. 
• Record detailed notes during meetings, capturing key points and decisions. 

Handle outgoing mail, execute print jobs, and insert and sort documents.

• Genuinely polite and possess strong interpersonal skills, enabling you to work harmoniously in a team environment.
• Ensuring all client records are kept confidential and secure, complying with privacy laws and regulations.

Administrative Assistant Creative Therapy Associates, Thunder Bay, ON 2022-2024

• Maintaining up-to-date manual and electronic files, ensuring all documentation is promptly updated upon receiving notification of transfer or discharge.
• Assisting with recruitment, onboarding, and training of new employees, Managing employee records and benefits administration.
• Managing incoming and outgoing correspondence, including emails, letters, and phone calls.
• Managing trust accounts and handling transactions, including orders, receipts, and payments.
• Experience managing electronic and hard copy files, including indexing, storing, labelling, boxing, and adhering to established records retention schedules.
• Utilize mail processing equipment, including scanners, inserters, and mailing and shipping machines, and conduct regular maintenance on these devices.

Assignment Coordinator 2023-2024

Para Med, Thunder Bay, ON

• Operate and maintain various information systems and databases according to procedures, practices and verification measures, using a variety of business office applications, tools and equipment.
• Handle new referrals and process orders for services, supplies, and equipment.
• Prepare statistics and reports to contribute to the development and implementation of existing systems
• Process and assist in managing confidential patient records
• Input, update, and manage a large amount of patient data in the electronic database.
• Offer back-up support to other roles as needed.
• Answer a high volume of telephone inquiries from patients, families and service providers.

• The ability to demonstrate computer proficiency, including a working knowledge of word processing, spreadsheet, and database software applications.
• Provide administrative and general clerical services such as setting up and providing documentation for meetings, arranging logistics, etc. Set and schedule priorities of activities relative to work projects and training.
• Familiarity with identifying and sorting mail, organizing incoming mail for delivery, and categorizing outgoing mail based on class and destination.

Shift Supervisor 2020-2023

Tim Hortons, Thunder Bay, ON

• Daily briefings to communicate goals, expectations, and updates to staff.
• Addressed and resolved customer complaints in a professional and timely manner.
• Implemented strategies to enhance the overall customer experience.
• Assisting with the recruitment process by identifying candidates
• Managed shift schedules, ensuring adequate staffing levels for each shift

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Record Clerk

MBM , Ernakulam, Kerala   2017-2019

• Maintaining current manual and electronic records for offenders, and ensuring all documentation is promptly updated upon notification of their transfer or discharge. 
• Familiarity with records, procedures, and court documents within the judicial system.
• Produce high-quality documents and presentations using word processing, spreadsheet, and presentation software. Ensure all materials are accurate and professionally formatted.
• Accurately input data into company databases, ensuring information is current and correctly entered.

Business – Human Resources 2020-2022

Ontario College Diploma

Confederation College, Thunder Bay, ON

Business Fundamentals 2020-2021

Ontario College Certificate

Confederation College, Thunder Bay, ON