Store Manager - Adopt Parfums - Québec
(2024-11 - 2026-06)
- Managed all daily store operations and profitability.
- Supervised, trained, and motivated the sales team to maximize results.
- Analyzed performance indicators (KPI) and implemented sales strategies.
- Oversaw visual merchandising and rigorously managed inventory and orders.
- Maintained a superior level of customer service and resolved complex situations.
Clinic Manager - Les Branchées Lunetterie - Québec
(2019-09 - 2024-11)
- Oversaw the clinic's administrative, clinical, and organizational operations.
- Scheduled staff, optimized tasks, and supported the team.
- Provided personalized, high-end customer advice, handled billing, and managed appointments.
- Monitored overall performance and proactively resolved day-to-day unexpected issues.
Housekeeping Supervisor - Sodexo - Nunavik
(2016-06 - 2019-09)
- Supervised and coordinated a team of nearly 70 employees in a remote environment.
- Handled recruitment, onboarding, ongoing training, and follow-up.
- Managed supplies and orders and ensured strict compliance with health and safety standards.
Store Manager - Body and Beach - Québec
(2012-12 - 2016-06)
- Managed all store operations, schedules, and team performance tracking.
- Implemented direct sales strategies to meet and exceed established targets.
Assistant Store Manager - Body and Beach - Québec
(2008-01 - 2012-12)
- Supported the store manager and independently took charge of supervision during absences.
- Actively participated in customer service, visual merchandising, and inventory management.
Hunting Camp Manager - Safari Anticosti - Île d'Anticosti
(2007 - 2008)
- Managed all logistics and operations for a hunting camp in a remote setting (seasonal summer position).
- Provided a warm welcome and attentive service to hunting groups and visitors.
- Supervised camp staff and managed supplies, meals, and facilities.
- Coordinated expedition departures and handled unexpected situations.
