Audrey Vural

Thorough and efficient Business Management graduate with experience in administrative support, client relations, data management, and daily operations within fast-paced environments. Proven ability to manage multiple priorities, maintain accurate records, and communicate effectively with internal teams and external clients. Recognized for strong problem-solving abilities, professionalism, and supporting efficient workflows and positive client experiences.

Non-Ferrous Trading Support - Combined Metal Industries Inc. - Concord, ON

(2024-06 - 2026-03)

• Responded to customer and trader inquiries by providing accurate information and timely solutions
• Managed high-volume email and phone communications professionally and efficiently
• Processed and verified large datasets with strong attention to accuracy
• Maintained and updated databases, spreadsheets, and operational tracking tools
• Resolved billing discrepancies and supported daily operational workflows

Supervisor - Lacoste - Vaughan Mills, ON

(2022-10 - 2024-06)

• Supervised daily store operations and supported team members in a fast-paced environment
• Monitored transactions, inventory, and operational procedures to ensure accuracy and efficiency
• Supported staff coordination, task delegation, and visual merchandising standards
• Delivered customer service and resolved client inquiries professionally
• Handled cash, inventory counts, and receiving procedures with strong attention to detail

Receptionist - Women's Fitness Clubs of Canada - Richmond Hill, ON

(2022-05 - 2022-08)

• Scheduled appointments and managed high-volume calls in a professional setting
• Handled billing inquiries and maintained accurate client records
• Provided front-desk support ensuring smooth daily operations

Key Holder - L.L. Bean, Inc. - Vaughan Mills, ON

(2022-03 - 2022-08)

• Opened and closed the store independently while following security and cash-handling procedures
• Maintained organized sales floors and inventory to support efficient daily operations
• Assisted customers with inquiries and resolved concerns in a professional and timely manner
• Supported team operations in a fast-paced retail environment requiring strong multitasking and communication skills

Administrative Assistant - MegaPlus Group - Vaughan, ON

(2018-09 - 2022-01)

• Managed client scheduling, inquiries, and administrative coordination via phone and email
• Prepared reports and tracked service data to support business decisions
• Coordinated communication between internal teams and external clients
• Supported office operations by tracking purchases and maintaining organized records and workspace

Bachelor of Commerce (Honours) - Global Management Studies - Toronto Metropolitan University (Formerly Ryerson University) (2019-09 - 2024-06)