Austin Da Costa

An ambitious and creative professional with 5+ years of experience in multiple environments, specializing in cross-functional collaboration. Transitioning into Business Development with a focus on leveraging resilience and human-first connections to drive growth, and always striving for perfection, pushing limits to become a well-versed individual capable of managing complex tasks.

Child Youth Care Practitioner - Halton District School Board

(2022-04)

• Provides direct service to diverse groups, acting as the primary point of contact in complex case management and advocating for specific client outcomes in high-pressure environments.
• Collaborated across many interdisciplinary teams, including administrators, medical professionals, and families, to ensure alignment on individualized strategic programmes and personal goals.
• Driven to provide perfection, operating as a well-rounded individual in a fast-paced environment, successfully implementing evidence-based practices and de-escalation strategies during critical times of distress.
• Experienced in screening, assessment, and compiling intake calls to determine if our programs are suitable and supportive.
• Extensive experience running multiple virtual programs and activities, providing individuals with specialized skills and knowledge through digital platforms such as Microsoft Teams and Google Meet.
• Leveraging Gemini, NotebookLM, and other AI tools to develop and implement programs that provide unique, curated experiences, deliver educational resources, and translate complex information into engaging, digestible content for a wide audience.

Sales Lead - Journeys

(2023-06 - 2024-09)

• Consistently met and exceeded individual sales goals and key performance indicators (KPIs) through proactive upselling and cross-selling
• Provided an energetic, full-service customer experience, leveraging deep product knowledge of leading youth brands to match customers with the perfect footwear and accessories.
• Motivated and coached sales associates in active selling techniques, helping the team meet storewide revenue targets and maintain high performance standards.
• Assisted in the onboarding and training of new team members, accelerating their time-to-productivity regarding product knowledge and sales floor systems.
• Communicated daily corporate and store KPIs to the team, translating high-level sales targets into actionable individual floor goals for associates.

Diploma - Child Youth Care Practitioner - Sheridan College (2014 - 2017)