AYassir Mikhod

Since January 24, 2022, my regular weekly working hours are 35 hours per week. It should also be noted that, depending on operational needs, I occasionally work overtime on weekends.

IT Technician - ITI (mandat CIUSSS Centre-Sud) - Montreal, Quebec, Canada

(2022-01-24 - 2024-01-31)

Since January 24, 2022, my regular weekly working hours are 35 hours per week. It should also be noted that, depending on operational needs, I occasionally work overtime on weekends.

• Provide 1st and 2nd level support for incidents reported by users related to the desktop and telephony environment.
• Respond to service requests submitted by users related to the desktop and telephony environment.
• Document problems and solutions and ensure call logging (Octopus tools).
• Submit service requests to vendors in the event of physical malfunctions of servers in systems supported by the DRI, as well as to the DGTI MSSS in the case of provincial infrastructures.

IT Technician - CIUSSS Centre-Sud de l'Île de Montréal - Montreal, Quebec, Canada

(2022-02-05 - 2026-01-17)

I held the same position while being hired internally within the government.

Vocational Studies Diploma - IT support - College Milestone (2020-09-28 - 2022-01-14)

AEC - networking and computer security - College Ahuntsic (2025-11-04)