Business System Analyst / Team Lead, Continuous Improvement
Bison Transport Inc, Winnipeg, MB
Feb 2022- Present
- Conduct detailed analysis and modeling of business processes, collaborating with stakeholders to document requirements and develop comprehensive solutions.
- Work closely with team members and stakeholders to outline project vision, identify problems and opportunities, and formulate suitable solution options.
- Perform market research to identify standard tools and solutions, staying updated on industry trends and integrating new techniques into existing processes.
- Promote a collaborative work environment by sharing expertise and fostering positive relationships with colleagues.
- Lead meetings, deliver presentations, and produce clear and concise communications to ensure alignment and understanding among stakeholders.
- Lead a team of seven skilled Business Analysts dedicated to driving process optimization and operational efficiency, demonstrating extensive work experience in the Information Technology field and leadership skills in a multi-user environment.
Key Achievements:
- Implemented and rolled out a Learning Management System (LMS) COTS implementation project, ensuring alignment with organizational goals.
- Recommended optimal solutions through comparative analysis, aiding in the creation of value cases and business cases on multiple projects.
- Led implementation of three Platform Unification projects to unify the programs and processes of acquired USA divisions by conducting a thorough analysis of existing processes and systems to identify gaps and redundancies, and designed a roadmap for seamless system integration and consolidation.
Senior Business Analyst
First Bank of Nigeria Ltd
Apr 2019 – Sept 2021
- Collaborated with product and business owners to elicit, analyze, document, and communicate comprehensive business requirements.
- Utilized strong analytical and research skills to identify, investigate, and solve complex problems, ensuring effective solution implementation.
- Demonstrated meticulous attention to detail in compiling, analyzing, and presenting recommendations to stakeholders.
- Facilitated and led agile scrum ceremonies (sprint planning, stand-ups, review, and retrospectives) with the product team.
- Performed gap analysis between current and future state business process, assessed impact to existing work processes and systems, and gained consensus on COTS solution options that delivered expected business value.
- Supported the Quality Assurance team to identify, record, document, monitor defects in Jira, and update documentation in Confluence and SharePoint as required in software application testing.
- Analyzed information, user needs and the impact of change requests to customers, stakeholders, employees, and processes.
- Facilitated dialogue and discussion between the business and IT (internal and external providers) and aiding the prioritization between competing objectives using MOSCOW, Ranking, decision matrix etc.
- Documented as-is processes with flowcharts and BPMN 2.0 using MS Visio which serves as an input for training new hires.
Key Achievements:
- Played a key role in multiple projects, ensuring the delivery of essential project deliverables and alignment with business objectives.
- Introduced new tools and methodologies to enhance business processes, resulting in increased efficiency and stakeholder satisfaction.
Business Analyst, Retail banking
Diamond Bank Plc
Jan 2015 – April 2019
- Planned and analyzed the integration of systems and processes following the merger with Access Bank by assessing the compatibility of existing systems, identifying areas of overlap or redundancy, and developing a roadmap for integration.
- Facilitated communication and collaboration between teams from both banks, ensuring alignment with strategic objectives and addressing concerns or conflicts that arose during the integration process.
- Mapped and harmonized business processes from both banks to create standardized workflows and procedures for the merged entity.
- Collaborated with IT teams and DBAs to develop migration strategies, cleanse and validate data, and ensure seamless transition to unified systems and databases.
- Collaborated with HR and training specialists to develop training programs, communication materials, and support resources to facilitate smooth adoption of new processes and systems by employees.
