Bader Marnaoui

Highly motivated hospitality professional with 10+ years of experience in cruise ship and hotel operations, specializing in guest reception, concierge services, night audit, and passenger relations. Strong ability to deliver exceptional service in fast-paced multicultural environments while maintaining company standards and guest satisfaction. Experienced in embarkation/disembarkation procedures, onboard administration, billing, complaint resolution, and overnight front desk management.

Recognized for professionalism, reliability, and commitment to creating memorable guest experiences at sea.

Receptionist / Night Auditor at Ambassador Cruise Line (2025-11 – Present)

• Managed overnight front desk operations onboard cruise vessels, ensuring uninterrupted guest service.
• Completed daily night audit reports, cash balancing, and financial reconciliations accurately.
• Assisted passengers with check-in, check-out, billing inquiries, and cabin changes.
• Resolved guest concerns professionally while maintaining company service standards.

Receptionist / Night Auditor / Concierge at French Cruise Company (CFC) (2023-06 – 2025-09)

• Delivered front office and concierge services to international passengers onboard cruise ships.
• Assisted guests with reservations, excursions, transportation, and onboard requests.
• Performed night audit procedures, revenue checks, and account reconciliations.
• Coordinated with Housekeeping, Food & Beverage, Security, and Shore Excursion teams.
• Provided destination and itinerary information to enhance passenger experience.

Logistics Agent at USAID (2018-04 – 2023-03)

• Managed logistics coordination, inventory control, shipment tracking, and office administration.
• Ensured compliance with operational procedures in an international environment.
• Strengthened planning, organization, and multitasking skills transferable to cruise operations.

Receptionist at Hotel La Kasbah (2013-06 – 2017-11)

• Welcomed international guests and managed reservations, arrivals, and departures.
• Processed payments, guest requests, and service recovery actions.
• Maintained high hospitality standards and guest satisfaction.

Receptionist at Iberostar Selection Kuriat Palace

• Provided front desk support in a luxury hotel environment.
• Managed bookings, room allocations, and guest inquiries efficiently.

BTP Reception Technician – Tunisian Training Institute

Certificate in French Communication & Telemarketing Techniques – My Success