Manager (Present) / Dental Assistant/Treatment Coordinator (Previous) - Altima Promenade Dental & Pediatrics - Thornhill
(2021-08)
- Effectively manage all front desk tasks and procedures to ensure proper office flow
- Act as a liaison between dentist, hygienist, assistant, and patient
- Discuss treatment plans with parents and schedule appointments relating to general anesthesia, orthodontic, oral sedation and nitrous, ensuring great day flow
- Coordinating orthodontic and general anesthesia surgery schedules, discussing payment plans with patients and managing at least six providers
- Collecting payments, submitting insurance claims, contacting insurance companies for breakdowns
- Attending to all matters relating to payable and receivable accounts, weekly bank deposits
- Assisting dentists, orthodontists and hygienists with all restoratives, surgical, orthodontic or other procedures required
- Hiring for the positions of hygienist, assistants and administrators
- Inputting information and updating patient records on an as needed basis
- Multitasking and demonstrating strong organizational skills, maintaining confidentiality and attending to all office and medical procedures in a fitting manner.
- Knowledge of the Tracker and Paradigm software
Manager /Dental Assistant/Patient Coordinator (previous) - Dentistry on Leslie - Toronto
(2017-06 - 2021-04)
- Confirmed appointments, communicated with patients regarding inquiries and payment plans, and maintained up to date records
- Attended to all matters relating to the function of the office including hiring staff, arranging staff schedules, tracking incoming and outgoing mail, ordering and stocking all supplies, attending to internal and external complaints, insurance payments, account receivables and weekly bank deposits.
- Maintained clean and neat environment to ensure patients have a positive experience
Dental Assistant / Hygiene & Patient Coordinator - Hillcrest Dental - Richmond Hill
(2013-07 - 2014-02)
- Staged tray for procedures by arranging dental instruments and equipment, sanitized dental tools and equipment, arranged treatment rooms and restocked supplies to prepare for the patients and maintain health and safety practices
- Performed four-handed dentistry, general chair-side duties to assist with various procedures, including general, endo and oral surgery, composite fillings
- Scheduled appointments for patients based on availability and scheduling loads, explained treatment procedures and instructed patients on home care guidelines
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Prepared bills, received payment for dental services by completing insurance forms, verified insurance information, and maintained records
Manager - Calypso Hut - Brampton
(2001-06 - 2014-04)
- Attended to all matters relating to the function of the restaurant and bar including but not limited taking in-person, take-out or delivery orders, ensuring food and beverages are presented in a timely manner, and following all food/beverage procedures and safety measures
- Interviewed and hired staff, approved payroll submissions, adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Conducted monthly inventory of raw materials and components required, liaised with suppliers, assessed quality of products to maintain tight cost controls and maximize business operational performance
- Developed strong relationships with suppliers and customers, enhancing their experience to promote sales
- Bank deposits on daily basis
