Bailey Thompson

Committed and dependable professional with 10+ years of experience in customer service and service-oriented work. Strong communication, organization, and attention to detail, with experience answering telephone calls, scheduling and rescheduling pickups, assisting customers, maintaining clean and safe environments, and responding to changing priorities. Compassionate, reliable, and able to work effectively both independently and as part of a team.

Female Porter - Alpine Maintenance - Nanaimo, BC

(2024-01 - 2026-01)

• Maintained clean and sanitary washrooms at Woodgrove Mall.
• Cleaned and maintained administration office areas.
• Responded promptly to spill calls throughout the mall and cleaned affected areas.
• Maintained a safe, clean, and welcoming environment for customers, staff, and visitors.
• Worked independently while managing multiple cleaning responsibilities and responding to changing priorities.

Clothing Donation Attendant - Diabetes Canada - Nanaimo, BC

(2022-01 - 2023-01)

• Answered telephone calls and provided friendly, professional customer service.
• Scheduled clothing donation pickups according to customer needs.
• Rescheduled pickups and communicated changes with customers.
• Responded to customer questions and provided assistance in a professional and compassionate manner.
• Coordinated pickup requests while managing changing schedules and priorities.
• Maintained accurate and organized information when arranging customer pickups.
• Worked independently while providing reliable service to customers.

Front Store Cashier - Rexall Drug Store - Nanaimo, BC

(2021-01 - 2022-01)

• Provided friendly and timely customer service.
• Answered telephone inquiries.
• Accurately handled debit, credit, and cash transactions.
• Assisted customers with questions and needs.
• Helped maintain a clean and organized department.

Cashier - JYSK - Nanaimo, BC

(2019-01 - 2020-01)

• Provided customer service and assistance.
• Handled cash, debit, and credit transactions accurately.
• Assisted customers with product questions and recommendations.
• Helped maintain an organized and clean department.

Sorter - Value Village - Nanaimo, BC

(2019-01 - 2019-12)

Daytime Merchandiser - The Home Depot - Nanaimo, BC

(2018-01 - 2019-01)

• Stocked products and unpacked merchandise.
• Set up displays according to planograms.
• Assisted customers with product questions and helped them find what they needed.
• Requested and arranged product transfers based on customer needs.
• Maintained a clean and organized department.

Floor Associate - Superstore - Nanaimo, BC

(2015-01 - 2017-01)

• Assisted customers in a professional and helpful manner.
• Provided product information and suggested alternatives when appropriate.
• Recognized for going out of the way to help customers find what they were looking for.
• Helped maintain department organization and cleanliness.
• Worked effectively with customers and team members.