Balwinder Saini
Unified communication & Webex expert
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About
CCNP Collaboration-certified VoIP Analyst, Webex Expert and Champion 2025 and with deep experience across Cisco’s on-premises and cloud collaboration solutions, I bring a strong blend of hands-on technical expertise and automation-focused innovation that aligns closely with this role.
Over the past 10 plus years, I’ve led the end-to-end design and migration of 10,000 users from an on-prem UC environment to Webex Calling (MT), while also maintaining and upgrading critical Cisco UC components including CUCM, CUC, UCCX, Expressway, and CER. My work has spanned across both legacy telephony systems and next-generation Webex Cloud Calling, giving me a well-rounded understanding of hybrid voice infrastructures.
My strengths include
- Expertise in SIP protocols and call flows, essential for troubleshooting call completion and media quality.
- DevOps scripting and automation using REST APIs to simplify provisioning, MACDs, and monitoring.
- Experience integrating Cisco Call Manager with Microsoft Teams via Direct Routing.
- Built a custom toolbox and dashboard using APIs to provide visibility into PSTN usage, Webex engagement, and system health.
Experience
CCNP Collaboration-certified VoIP Analyst, Webex Expert and Champion 2025 and with deep experience across Cisco’s on-premises and cloud collaboration solutions, I bring a strong blend of hands-on technical expertise and automation-focused innovation that aligns closely with this role.
Over the past 10 plus years, I’ve led the end-to-end design and migration of 10,000 users from an on-prem UC environment to Webex Calling (MT), while also maintaining and upgrading critical Cisco UC components including CUCM, CUC, UCCX, Expressway, and CER. My work has spanned across both legacy telephony systems and next-generation Webex Cloud Calling, giving me a well-rounded understanding of hybrid voice infrastructures.
My strengths include
- Expertise in SIP protocols and call flows, essential for troubleshooting call completion and media quality.
- DevOps scripting and automation using REST APIs to simplify provisioning, MACDs, and monitoring.
- Experience integrating Cisco Call Manager with Microsoft Teams via Direct Routing.
- Built a custom toolbox and dashboard using APIs to provide visibility into PSTN usage, Webex engagement, and system health.
