Collection Specialist – Legal Recovery - Consolidated Recovery System
(2023-12 - 2025-10)
- Recovery action on delinquent on various portfolio Canadian tire, Rogers Wireless, including contact with debtors, discussing repayment, and guiding where necessary with a view to achieving recovery of the account.
- Collect-ink FCT portfolio expert and ability to perform skip tracing and attention to detail in determining avenues for debt recovery.
- Utilize various trace tools to perform all debt collection duties in collaboration with the recovery team and legal team for wage garnishments and liens on the real estate.
- Determining whether customer files are actionable via legal remedies and preparing support for same while maintaining targets.
- Drafting various demands, notices, claims and other debt collection and litigation documentation.
- Accurately record all details of communications and activities within the system ACE and Tecom.
Legal Recovery Specialist - TPH Legal Services
(2023-07 - 2023-10)
- Contact customers to negotiate payment of outstanding accounts for external clients through inbound and outbound calls.
- Assist in determining whether to settle claims and/or commence legal action.
- Perform Skip trace, maintain and update client files on CollectLink FCT for Rogers and Collect system for law firm.
- Handle large volumes of documentation in an organized fashion and maintaining targets.
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement.
- Perform additional tasks and clerical duties as required.
Legal recovery specialist - Anderson Sinclair Law firm
(2022-06 - 2023-03)
- Recovery Action on delinquent Accounts, including contact with debtors, discussing repayment, and guiding where necessary with a view to achieving recovery of the account.
- Ability to perform skip tracing and attention to detail in determining avenues for debt recovery.
- Conducting asset searches and analysis to support legal proceedings for wage garnishments or from real estate.
- Maintaining account history of the internal collection system.
- Ensuring the achievement of various client centered and company targets.
- Determining whether customer files are actionable via legal remedies and preparing support for same.
- Drafting various demands, notices, warrants, claims and other debt collection and litigation documentation.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Utilize various trace tools to perform all debt collection duties in collaboration with the recovery team and legal team for wage garnishments and liens on the real estate.
Collection Agent Account/Receivable DHL and Burlington Hydro - Credit Bureau of Canada Collections (CBCC)
(2019-10 - 2021-12)
- Contact customers to collect overdue accounts status.
- Reviewing accounts and make payment arrangements with clients by providing superior professional service to valued clients.
- Maintains accounts records through weekly excel sheets, as required by the Collections team.
- Update Client contact & account information.
- Perform other duties as needed by management.
Appraisal Officer Markham Branch - Toronto Dominion Bank of Canada - Markham
(2019-03 - 2019-08)
- Review and approve reviewing all residential appraisals which includes desktop and full appraisals to ensure the properties conform to the TD bank guidelines and polices.
- Clear communication with TD branch (MMS) and with vendors RPS real property service and Nation-wide to provide recommendations on appraised properties, lending area and site inspections.
- Communicate effectively both verbally and written to other team members within TD bank and outside the bank to ensure timely accurate approval on time.
- Ensure quality assurance requirements compliance and risk review queries are dealt with in a timely and accurate manner.
- Correctly identify discrepancies between the property's description and its actual state.
Collections Agent: Early Stage Collections - RBC-Royal Bank Of Canada
(2018-02 - 2018-09)
As a first point of contact communicate with customers directly to obtain all necessary and relevant information and reach a mutual agreement for payment of their debt. Using strong and professional communication skills, I delivered quality customer care with effective collections techniques to cure the delinquent accounts. A key component of my ability is to prioritize my workload and handle high volume calls while maintaining a professional and personable approach.
- Maintain records and files for customer accounts.
- Meet recovery targets as set out and identify and escalate priority issues.
- Organizational skills and able to work in a high pressure environment.
- Develop high quality, service-oriented relationships with clients to provide a variety of products and repayment options such as hardship program, re-age restructure and customized payment options, which potentially resolve outstanding debts and offer advice to prevent further delinquencies.
Debt Collector Capital one Auto finance - BILL GOSLING OUTSOURCING
(2017-08 - 2018-01)
As a customer centered account resolution manager process and recover delinquent client account details by making inbound and outbound calls 100 + calls a day (inbound/outbound).
- Employ highly effective problem solving and analytical skills to arrive at decisions that balance meeting client needs with addressing the root cause of delinquency and minimizing overall risk to Capital one auto finance.
- Respond to and investigate client queries, providing accurate information related to billing, payment terms, contractual obligations, etc. and proactively resolve any discrepancies.
- Ensure clients understand the terms and conditions of their contractual obligations, responds to client inquiries and, where appropriate, arranges to provide additional information either through branch, telephone or written correspondence to achieve mutually satisfactory arrange.
Collection officer / Lawyer's Assist - Global Collections
(2010-10 - 2011-01)
- Identified issues, conducted legal research and presented written arguments.
- Responsible for client's collections and performed associate duties on delinquent accounts.
- Extracted, interpreted, and summarized specific information from contracts.
- Maintain the filing in an e-collect database for an easy reference and rapid retrieval of information.
- Maintain confidentiality and professionalism of the legal department.
