Program Manager - Cloud Modernization at IBM (2009-01 – Present)
- Led end-to-end cloud modernization program governance across MuleSoft platform migration, DevOps toolchain transformation, and Red Hat OpenShift (OCP) migration initiatives.
- Managed integrated program roadmap, milestones, dependencies, and delivery execution across multiple workstreams, teams, and vendors.
- Oversaw MuleSoft modernization including migration, API-led connectivity enablement, deployment strategy, and operational readiness (hypercare/AMS transition).
- Directed DevOps migration and CI/CD enablement, establishing standardized pipeline frameworks, release governance, automated testing integration, and deployment processes.
- Coordinated OpenShift migration activities including platform readiness, environment provisioning, application migration planning, and production rollout execution.
- Ensured alignment with enterprise architecture, security standards, compliance requirements, and audit readiness; drove closure of security assessment findings.
- Owned program RAID management, risk mitigation planning, and escalation handling to ensure timely issue resolution and delivery confidence.
- Delivered executive reporting and Steering Committee updates including progress tracking, budget forecasting, and decision support documentation.
- Led go-live readiness, cutover planning, rollback strategies, and stakeholder coordination through production deployments.
- Managed stakeholder engagement across business, infrastructure, security, engineering, and operations teams; ensured smooth transition to support and operations.
- Managed program financials including budget planning, cost tracking, forecasting, and variance control, ensuring spending aligned with approved funding and delivery priorities.
- Developed ROM estimates, Statements of Work (SOW), pricing models, and contract documentation for new initiatives and change requests, supporting commercial negotiations and approvals.
- Responsible for initiating project reviews, as well as aggregating and coordinating project reporting information into a program level communication / report suitable for management consumption and decision-making purposes.
- Set and continually manage project expectations with leadership and other stakeholders.
- Drive collaboration and accountability with Tower Leads, Service Managers, Global Operations personnel, and Suppliers to develop and implement projects in a complete and timely manner consistent with business needs.
Program Manager - Cloud Modernization at IBM - Alberta Health (2025-08 – Present)
Program Manager - Cloud Modernization at IBM - Delta Airlines (2022-10 – 2024-12)
Program Lead - CAST Center of Excellence (COE) at IBM (2019-06 – 2022-09)
- Responsible for managing scope, planning of WBS, tracking, change control, aspects of the various CAST onboarding.
- Working on Cloud Modernization projects for legacy applications in various accounts. Proposed, Solutioned and implemented SaaS based Highlight to leverage the features based on required use cases.
- Managing Cloud Migration and Modernization projects for various accounts.
- Implemented CAST AIP Integration with DevOps CI/CD pipeline.
- Develop and maintain strong working relationships with client. Collaborate with Client on Business Strategy and Future Roadmap on cloud migration.
- Initiating, planning, and implementing new CAST products like AIP Console, Highlight and Imaging in various IBM accounts.
- Conducting sessions for GTM, Account leadership and solutioning team across Geos.
- Bringing in value adds to automate CAST setup with One-Click Installation. Time of installation reduced to 60 mins from 3-4 days.
- Responsible in preparing different project management related health check decks and reports.
- Responsible to work in collaboration with IBM's Finance team and Procurement team for license procurement and renewal of CAST AMC.
Onshore Lead at IBM - Prudential (GI) (2012-05 – 2019-06)
- Responsible for managing Batch Monitoring Portfolio scope, planning, tracking, change control, aspects of the project.
- Progressively move all manual monitored apps to client defined monitoring tools.
- Understanding business process areas within the project and transferring the knowledge to team members during the batch monitoring initiation phase.
- Provide day-to-day direction to the project team and regular project status to the customer.
- Create & maintain knowledge repository/asset library for batch monitoring services.
- Work allocation for team member as per their skill sets and project requirements/time lines of the batches.
- Tracking of work Status and reporting the same to the Portfolio Director.
- Guide team for implementing value adds using Splunk and Autosys.
- Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets SLAs adhering quality.
- Inform Stakeholders on delays on batch processing due to various factors such as delay incoming feeds, aggregate failures etc.
- Co-ordination and collaborating with other application teams to mitigate issues.
Project Lead at NIIT Technologies (2007-09 – 2009-11)
- Worked with Business Analyst in translating business requirements into Functional Requirements Document and to Detailed Design Documents.
- Lead analysis sessions, gather requirements and write specification and functional design documents for enhancements and customization; Analyze product impact.
- Present and defend project designs and architecture to clients.
- Coordinate and communicate tasks with developers.
- Ensure that development is performed as per requirements.
- Work with QA to create test scripts and scenarios for enhancements and customizations to the core project.
- Communicate activities/progress to project managers, business development, business analysts and clients.
- Develop implementation and test plans, build software acceptance criteria, coordinate and work with clients to oversee the acceptance and dissemination process.
Project Lead at NIIT Technologies - BRAVE-METZGER VERSICHERUNGSART (2007-09 – 2009-11)
Team Lead at EForce India Pvt. Ltd (2005-10 – 2007-09)
- Responsible for guiding project team in delivering solution to the customer.
- Deliver new and complex high quality solutions to clients in response to varying business requirements.
- Responsible for managing scope, planning, tracking, change control, aspects of the project using Agile-Scrum model.
- Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
- Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
- Continued support for production issues as third level production support specialist.
- Performance tuning, SQL query enhancements, code enhancements to achieve performance targets.
- Responsible for various QA relation report generation.
Developer at ITC Infotech (2004-08 – 2005-10)
Developer at Manjushree Infotech (2001-10 – 2004-07)
