Bansi Dadhaniya

Efficient Dental and Medical Receptionist with over 4+ years of experience in Canadian healthcare administration and front-desk operations. Successfully passed the NDEB AFK exam and holds formal Canadian training in Healthcare Administration. Skilled in navigating Canadian Dental and Medical administration, Dental insurance eligibility verification, including provincial (OHIP) claims, IRCC eMedical portals, and Interim Federal Health Program (IFHP) billing for Refugees.

Combines a clinical dentistry background with administrative expertise to optimize practice workflows and patient care.

Medical Administrative Assistant - Ontario Diagnostic Center - Etobicoke, Rexdale ON

(2023-02 - 2026-06)

• Manage front desk operations, answer busy phone lines, and schedule medical/diagnostic appointments.
• Streamline patient check-ins and verify insurance eligibility to minimize billing errors.
• Coordinate incoming specialist referrals and guide patients through digital intake paperwork.
• Managed end-to-end check-in and identity verification protocols for Immigration Medical Exams (IMEs), ensuring strict compliance with Immigration, Refugees and Citizenship Canada (IRCC) guidelines. Utilized the eMedical portal to process patient files, upload digital photographs, and accurately cross-reference passport and visa documentation.
• Guided diverse, multicultural patient populations through the immigration medical screening workflow, reducing intake processing errors and anxiety.

Dental Receptionist - Highland Dental Clinic - Kitchener, ON

(2021-01 - 2023-01)

• Managed scheduling flow for dentists and hygienists to maximize daily practice booking capacity.
• Spearheaded a patient recall campaign that successfully reactivated 30+ inactive patients.
• Submitted insurance claims (EDI), processed billings, and collected outstanding accounts receivable.
• Used dental terminology to explain treatment plans, insurance coverage, and copays to patients.

Dental Consultant & Clinical Associate - Smilecare Dental Clinic - India

(2018-12 - 2020-10)

• Explained complex clinical diagnoses and treatment plans simply to patients to increase case acceptance.
• Maintained accurate dental charts and ensured strict compliance with clinical safety protocols. Efficiently completed procedures for Restorative Dentistry, Prosthetic corrections, Teeth extractions under local anaesthesia and root canal procedures with dedication to pain management.
• Provided clear patient education regarding post-operative home care and preventive oral health.

Postgraduate Certificate - Healthcare Administration & Service Management - Conestoga College (2022)

Bachelor of Dental Surgery - Dental Surgery - Goenka Research Institute of Dental Science (2018)