Senior Business Analyst - Brookfield Corporation - Toronto, ON
(2025-05)
- Conducted comprehensive current-state and future-state process analysis using BPMN to identify operational bottlenecks, resulting in process optimization workflows that contributed to a 15% increase in sales performance.
- Facilitated key Agile ceremonies, including backlog grooming in Jira, sprint planning, and stakeholder review sessions to ensure corporate requirements, engineering priorities, and team deliverables remained aligned with strategic goals.
- Collaborated closely with cross-functional asset management groups and technical teams to map out detailed dependencies, ensuring frictionless project delivery and minimizing organizational friction.
- Synthesized data insights from custom Power BI dashboards to continuously track project milestones, providing executive leadership with clear visibility into key operational KPIs.
- Managed ongoing post-implementation reviews, change request evaluations, and user stories refinement to proactively address gaps and ensure high levels of solution adoption across business lines.
Business Analyst - George Weston Limited - Toronto, ON
(2023-01 - 2025-04)
- Gathered and analyzed multi-layered business requirements through requirement elicitation workshops for complex retail operations, converting stakeholder needs into structured FRDs, functional specification artifacts, and user stories.
- Developed a detailed Functional Requirements Document (FRD) and meticulously coordinated User Acceptance Testing (UAT) with 28 cross-functional end users, achieving an outstanding 96% pass rate.
- Led process-mapping sessions using Microsoft Visio to map out end-to-end customer journey maps, identifying efficiency gaps and enhancing customer experience outcomes.
- Formulated data validation and testing protocols alongside QA teams, developed a requirements traceability matrix, and defined acceptance criteria to ensure all business logic and process compliance guidelines were verified ahead of system deployment.
Junior Business Analyst - Telus Telecom - Toronto, ON
(2021-03 - 2022-12)
- Led interactive workshops, focus groups, and structured interviews with business stakeholders to successfully elicit business needs and translate them into system requirement specifications for digital transformation projects.
- Designed and deployed automated SQL queries and Excel reporting solutions that systematically reduced manual analytical efforts and improved day-to-day data accuracy.
- Conducted thorough gap analysis and market research evaluations to assist senior leadership in mapping out critical digital capabilities and process changes within customer service workflows.
- Maintained project knowledge bases within Confluence, documenting meeting minutes, requirement modifications, and release notes to keep all project participants perfectly informed.
