Network Support Engineer - United Development Company, The pearl Qatar - Qatar
(2019-04 - 2025-01)
- Provided expert administration and troubleshooting for enterprise-level network infrastructure of The Pearl Qatar Island.
- Leveraged proficiency in LAN/WAN troubleshooting, and Fiber and UTP network infrastructure management to maintain seamless island connectivity.
- Resolved over 300 hardware and configuration issues on Cisco, Aruba, and Huawei network devices, contributing to a 99% network uptime.
- Maintained and monitored core network infrastructure, ensuring 24/7 availability.
- Skilled in utilizing Cisco Prime Infrastructure and Wireless Networks to optimize network performance and streamline management.
- Provided L2 technical support for over 200 IP phones and network services, reducing downtime by 85%.
- Engaged with customers and end-users, relaying information about the project and troubleshooting issues as discovered.
- Configured and administrating Palo Alto and FortiGate firewalls, to enforce network security policies, implementing site to site VPNs and remote access, and ensuring secure connectivity for enterprise networks.
- Responsible for supporting and administrating firewall environments in line with IT security policy.
- Skilled in ensuring network performance and data integrity through proactive monitoring and backup solutions.
System Engineer - Shahjan Trading Company (Integra International Group) - Qatar
(2017-02 - 2019-04)
- Designed, implemented, and maintained enterprise-scale network architecture using advanced L2 switching technologies including STP, Trunking, LACP and VPC.
- Directed the implementation of enterprise structured cabling infrastructure, successfully provisioning 2,000+ network endpoints for multi service environments.
- Maintained and optimized network infrastructure dedicated to high bandwidth VMS solutions
- Coordinated with project teams on design changes and installations for Data Center Design.
- Provided technical and detailed network design support for implementation of Network Management.
- Performed corrective maintenance on Network infrastructure and systems.
Network Support Engineer L1 - Raj Kumar Impex Pvt Ltd - India
(2013-09 - 2016-11)
- Supporting Cisco LAN/WAN/WLC of enterprise network.
- Managing network and security related incidents with L2 and L3 support.
- Performed troubleshooting on assigned tickets by Service Desk Executives and resolve the problems
- Supported Active Directory, adding users and managing permissions.
- Troubleshot system and network hardware issues, including VPN setup.
- Installed and maintained computer hardware, ensuring system reliability.