Ramp Operation Supervisor
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Experienced Ramp Services Supervisor with 6+ years of success managing teams of up to 10 ramp agents. Committed to providing punctual and reliable service and willing to go the extra mile to ensure the success of the team. Responsible for the day-to-day management and supervision of Ramp Services activities.
Implemented standardized operating procedures and safety guidelines for service activities, ensuring 100% compliance with local and international regulations. Reduced safety incidents by 40% and achieved 100% adherence to service obligations. Proficiently support and contribute to the investigation of all operational irregularities.
Collaborate closely with the EFTA Safety Department in conducting internal investigations into accidents/incidents and skillfully recommend remedial actions. Skillfully facilitate, monitor, and assess the professional growth of staff during annual performance and development reviews for assigned employees. Effectively communicate with ground dispatchers, maintenance teams, and fueling personnel to ensure efficient ground support for aircraft requirements and swift turnarounds.
Ramp Operation Supervisor at Emirates Flight Training Academy (2018-01 – Present)
Experienced Ramp Services Supervisor with 6+ years of success managing teams of up to 10 ramp agents. Committed to providing punctual and reliable service and willing to go the extra mile to ensure the success of the team. Responsible for the day-to-day management and supervision of Ramp Services activities.
Implemented standardized operating procedures and safety guidelines for service activities, ensuring 100% compliance with local and international regulations. Reduced safety incidents by 40% and achieved 100% adherence to service obligations. Proficiently support and contribute to the investigation of all operational irregularities.
Collaborate closely with the EFTA Safety Department in conducting internal investigations into accidents/incidents and skillfully recommend remedial actions. Skillfully facilitate, monitor, and assess the professional growth of staff during annual performance and development reviews for assigned employees. Effectively communicate with ground dispatchers, maintenance teams, and fueling personnel to ensure efficient ground support for aircraft requirements and swift turnarounds.
Operations Control Support-Flight Dispatch at Emirates Flight Training Academy (2022-01 – 2024-12)
Airside Team Leader at Emirates GROUP- Dnata (2013-01 – 2018-12)
Managing baggage, cargo, mail, and courier operations. Led a team of 15 staff per task to ensure accurate processing, storage, and dispatch of all Passenger belongings. Successfully participated in implementing a new safety procedure and reporting system that resulted in a 20% reduction in accidents.
Managing the staff and equipment for the accurate processing, storage, and dispatch of both inbound and outbound Baggage, Cargo, Mail, and Courier. Provides leadership and direct supervision to a team of staff to ensure the accurate processing, storage, and dispatch of a specific load and/or equipment in line with service delivery targets and schedules and within the boundaries of safety and regulatory requirements. Strictly complies with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory requirements.
Responsible for all safety issues (including DGR) and ensure that all team members comply with the always laid down safety regulations. Immediately report to the Supervisor any damage to aircraft, equipment, or any injury to a team member.
Assistant Operations Manager at First catering producktion (2011-01 – 2013-12)
Proud to be part of the team that start-up Emirates in Lusaka, Zambia. As an experienced catering operations specialist, played a key role in the training of the Zambian locals in aircraft meal assemblage, aircraft catering loading, and unloading.
Assistant Operations Manager at ASL -EPZE (2006-01 – 2010-12)
Turning point in catering operations career pathway. Was sent to joint venture partner in Zurich, Switzerland for airline catering operations. Upon returning, one of the projects was bringing onboard ladies to the meal assembly section (tray set). This was initially an all-men affair; customers' feedback was mainly missing items on trays. These items are mostly portions- butter, jam, milk jiggers, etc.
University Diploma in Aviation Ground Handling Management – EDITH COWAN UNIVERSITY (2014-01 – 2016-12)
Diploma in General Aviation Management – IATA Training and HAVARD BUSINESS REVIEW (2016-01 – 2016-12)
High National Diploma (HND) in Fisheries Technology – Federal college of fisheries and marine technology (1994-01 – 1997-12)
