Bernadette

Dedicated healthcare professional with extensive experience in customer service, medication reconciliation, data management, and administrative support within pharmacy settings. Recognized for strong communication, attention to detail, organization, and the ability to manage multiple priorities in fast-paced environments. Skilled in providing exceptional client service, maintaining accurate records, and collaborating with interdisciplinary healthcare teams.

Pharmacy Data Specialist / Medication Reconciliation Specialist - MediSystem Pharmacy - Mississauga, ON

(2021-02)

• Maintains accurate patient medication profiles and records.
• Communicates effectively with physicians, nurses, and healthcare partners regarding prescriptions and resident care.
• Ensures compliance with federal and provincial pharmacy regulations.
• Protects patient privacy and confidentiality in accordance with healthcare standards.
• Minimizes medication incidents by adhering to company policies and procedures.
• Builds positive relationships through professional and responsive client service.

Customer Service Representative - MediSystem Pharmacy - Mississauga, ON

(2018-11 - 2021-02)

• Responds to customer inquiries by phone and email with professionalism and accuracy.
• Performa administrative duties including filing, scanning, faxing, and document management.
• Maintains accurate records through data entry and database updates.
• Resolves customer concerns while delivering a high standard of service.
• Collaborates with internal teams to ensure timely and efficient service delivery.
• Assists in training and onboarding new employees.
• Utilizes Kroll and PointClickCare systems to support daily operations.

Flight Services Specialization - Seneca College (2015 - 2017)

Iona Secondary School (2010 - 2015)