Bernadhel Sanga

Results-driven Restaurant Management with 9 years of experience leading daily operations, improving guest satisfaction, managing teams, and driving sales growth. Skilled in staff training, cost control, inventory management, and delivering high standards of food quality and customer service. Seeking to contribute leadership, operational excellence, and strong business management skills to a dynamic organization.

Cashier /Kitchen staff - McDonald

(2023-06)

• Greet customers in a friendly and professional manner
• Process cash, debit, credit, and mobile payments
• Operate POS system and cash register
• Provide excellent customer service and handle inquiries
• Handle customer complaints politely and escalate when needed
• Promote menu items, combos, and special offers
• Follow food safety, hygiene, and company policies
• Ensure a positive customer experience at all times

Restaurant Manager - Marugame Udon Japanese Restaurant

(2021-08 - 2023-05)

• 9 years of restaurant management experience in fast-paced environments
• Strong leadership and team development skills
• Excellent customer service and conflict resolution abilities
• Proven ability to increase sales and profitability
• Expertise in scheduling, labor cost control, and payroll management
• Inventory control and waste reduction strategies
• Knowledge of food safety, sanitation, and health regulations
• Strong communication and interpersonal skills
• Ability to manage multiple priorities under pressure
• Experience with hiring, onboarding, and performance coaching
• Cash handling, budgeting, and financial reporting experience
• Problem-solving and decision-making skills

General Manager - Toni and Guy Salon London brand

(2019-01 - 2021-07)

• Oversee daily salon operations and ensure smooth business performance
• Manage and supervise hairstylists, receptionists, and support staff
• Ensure excellent customer service and resolve client concerns professionally
• Monitor appointment bookings and maximize client retention
• Track sales, revenue, expenses, and profitability targets
• Develop promotions and marketing strategies to grow the business
• Maintain salon cleanliness, hygiene, and health & safety standards
• Build strong relationships with clients and encourage repeat business
• Ensure all services meet company quality standards
• Coordinate with suppliers and manage purchasing orders
• Lead the team to achieve sales goals and customer satisfaction

Assistant Restaurant Manager - Vikings Buffet Restaurant

(2017-07 - 2019-01)

• Lead, supervise, and motivate staff members
• Recruit, train, and evaluate employees
• Create staff schedules labor costs
• Ensure excellent customer service and resolve guest concerns
• Monitor food quality, presentation, and cleanliness standards
• Manage inventory, ordering, and supplier relationships

Shift Manager - Dunkin PH

(2015-01 - 2017-07)

• Handle cash management, deposits, and sales reporting
• Implement promotions and strategies to grow sales
• Maintain a positive and productive work environment
• Respond quickly to operational issues and emergencies

Cashier - Dunkin PH

(2012-01 - 2015-01)

• Greet customers in a friendly and professional manner
• Process cash, debit, credit, and mobile payments
• Operate POS system and cash register
• Balance cash drawer and report discrepancies
• Promote menu items, combos, and special offers

Business of Administration - Marketing - ABE COLLEGE (2015-03)