Print & Service Associate at STAPLES CANADA (2025-07 – Present)
- Delivered tailored customer service to assist clients in selecting optimal print solutions.
- Assisted customers with printing, copying, scanning, and document services.
- Operated printing and finishing equipment such as laminators, cutters, and binding machines.
- Processed orders and payments, ensuring accurate and timely project completion.
- Coordinated shipping processes for outgoing packages and mailing services, managing packaging, labeling, and shipment processing.
- Maintained an organized and clean print center while following company procedures.
Settlement Support Worker (Practicum Student) at ACTION FOR HEALTHY COMMUNITIES (2026-05 – 2026-07)
- Supported clients through settlement services by assisting with client intake, needs assessments, and service navigation.
- Linked clients to community resources, programs, and services tailored to their individual needs, enhancing their settlement experience.
- Provided client-centered support to individuals from diverse cultural backgrounds while promoting inclusion and successful settlement.
- Facilitated completion of applications, forms, and required documentation, ensuring accuracy and confidentiality for clients.
- Maintained client records and supported case management processes, ensuring compliance with documentation standards under supervision.
- Implemented cost-saving strategies by developing functional solutions to problems.
Front Office Receptionist at H&R BLOCK CANADA (2024-01 – 2026-05)
- Warmly greeted clients, scheduled appointments, and managed check-in and intake documentation.
- Handled high volume of calls and emails, effectively resolving client inquiries about tax filing and service procedures.
- Coordinated appointment flow to ensure timely service and minimize client wait times.
- Maintained organized and clean front office, facilitating a professional environment for clients.
- Maintained strict confidentiality while handling sensitive client information and financial records.
- Verified client documentation and assisted with digital filing and form preparation.
- Supported tax professionals with administrative tasks during peak filing season, enhancing workflow efficiency.
Sales Associate at BATH & BODY WORKS (2024-08 – 2025-07)
- Delivered exceptional customer service to diverse clients, ensuring a welcoming and inclusive shopping environment.
- Guided customers in selecting personal care and fragrance products tailored to their needs and preferences, enhancing their shopping experience.
- Maintained up-to-date knowledge of all products, promotions, and seasonal items to provide accurate recommendations.
- Processed transactions, returns, exchanges, and gift card activations efficiently using the point-of-sale (POS) system, ensuring customer satisfaction.
- Restocked shelves and organized merchandise to maintain appealing visual displays that aligned with brand standards, improving store presentation.
Volunteer & Community Experience at ACTION FOR HEALTHY COMMUNITIES (2023-09 – 2025-03)
- Co-founded and led a youth-driven community initiative focused on promoting social connection, inclusion, and civic engagement among diverse community members.
- Planned and facilitated recreational activities, educational workshops, and community events that fostered learning, leadership, and community participation.
- Built partnerships with community organizations, stakeholders, and volunteers to expand program reach and enhance community collaboration.
- Recognized by Service Canada CORPS for outstanding volunteerism and meaningful contributions to community development.
