Beth Awas

Administrative and operations professional with 4+ years of progressive leadership experience in client service, recruitment, reporting, team supervision, and business operations. Managed teams of up to 20 employees and supported a $1.27M+ business that achieved 14.9% year-over-year growth and performed 9.2% above plan. Skilled in scheduling, onboarding, confidential records, complaint resolution, KPI analysis, and professional correspondence.

Known for sound judgment, organization, adaptability, and clear communication.

KEY HOLDER - M.A.C Cosmetics, The Estee Lauder Companies - Ottawa, ON

(2025-10)

• Ranked among the top 10 of 60+ regional employees for personalized client demonstrations and became one of the store's most requested artists through precise needs assessment and repeat-client service.
• Draft nightly, weekly, monthly, and quarterly reports, analyzing 5+ KPIs, identify trends and discrepancies, and summarize findings for leadership.
• Investigate complex client and employee complaints by gathering relevant information, applying policies and escalation procedures, and determining next steps.
• Applied internal policies and procedures during operational incidents, including power outages and emergency store closures, to support compliance and protect staff and assets.
• Liaise with clients, members of the public, employees, and leadership to respond to inquiries, clarify issues, coordinate resolution, and handle confidential information appropriately.

ASSISTANT MANAGER - M.A.C Cosmetics, The Estee Lauder Companies - Ottawa, ON

(2023-11 - 2025-10)

• Reviewed 50+ employment applications and resumes per hiring cycle, assessed applicant suitability, conducted interviews, and participated in hiring decisions for a 12-person team.
• Analyzed complex financial and operational information for a $1.27M+ annual net-sales business, helping deliver 14.9% year-over-year growth and performance 9.2% above plan.
• Led the annual inventory process during a two-month Store Manager leave, coordinating staff, stock verification, discrepancy investigation, reconciliation, and required follow-up.
• Managed administrative and operational priorities in a business processing 20,500+ annual transactions, keeping records, onboarding documentation, payroll support, scheduling, and follow-up accurate and current.
• Prepared reports and professional correspondence and liaised with employees, clients, senior leadership, and external stakeholders to clarify requirements and resolve issues.
• Trained 5-10 employees on procedures, documentation requirements, and company standards, providing direction and follow-up to support compliance.

STORE MANAGER - Urban Behavior, YM Inc. - Ottawa, ON / Toronto, ON

(2021-07 - 2023-11)

• Directed operations across two locations and supervised a 20-person team, coordinating scheduling, onboarding, training, and daily priorities.
• Reviewed employment applications, assessed applicant suitability, conducted interviews, and made hiring recommendations for front-line and back-of-house roles.
• Maintained confidential employee files, recruitment records, and operational documentation in compliance with company policies and established procedures.
• Investigated complaints and complex customer concerns by gathering relevant information, clarifying issues, applying policies, documenting outcomes, and determining next steps or escalation.
• Compiled weekly performance reports, analyzed operational trends, and communicated findings to senior leadership to support staffing and business decisions.

BACHELOR OF ARTS - LAW - Carleton University