Betty Ajasa

Customer-focused professional with experience in customer service, administrative support, and client communications. Skilled in handling customer inquiries, appointment scheduling, client intake, data entry, and resolving issues while maintaining professionalism and accuracy. Strong communicator with excellent organizational, problem-solving, and teamwork skills, committed to delivering exceptional customer experiences in fast-paced environments.

Customer Service Representative at ClaraConnect (2025-01 – Present)

• Answer inbound calls professionally and courteously on behalf of multiple client businesses.
• Respond to customer inquiries, provide accurate information, and resolve issues in a timely manner.
• Schedule, reschedule, and confirm appointments using client scheduling systems.
• Conduct client intake by collecting essential customer information and documenting interactions accurately.
• Screen and route calls to the appropriate team members or departments.
• Make outbound calls for appointment confirmations, follow-ups, customer updates, and other client requests.

Customer Service (Part-Time) at Liquid Tally Consulting Inc. (2023-01 – 2025-12)

• Improved data accuracy by maintaining and updating spreadsheets with over 98 percent accuracy using digital tools and online applications.
• Enhanced workflow efficiency by compiling research findings and summarizing insights for cross-functional teams.
• Reduced data inconsistencies by verifying, cleaning, and organizing records from multiple sources to ensure completeness and compliance.
• Delivered professional administrative support by responding to internal and external inquiries in a timely and courteous manner.
• Resolved administrative issues by identifying data gaps and escalating complex concerns to appropriate specialists.

Marketing Assistant at Godrej Nigeria Limited (2021-01 – 2023-12)

• Supported sales and promotional strategies by researching and compiling market data used for customer-focused campaigns.
• Improved accuracy of marketing operations by maintaining a digital database of point-of-sale materials.
• Strengthened customer engagement by building rapport and delivering personalized customer experience.
• Collaborated with internal teams to ensure accurate data collection, reporting, and documentation.

Graduate Certificate in Regulatory Affairs and Quality Operations – Fanshawe College (2025-12)

Bachelors in Biochemistry – Babcock University (2022-12)