Sales manager
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Result-oriented professional with a proven track record in financial services, reward promotions and project management, adept at driving performance and delivering exceptional client service. Skilled in managing & developing teams, and implementing strategic initiatives to exceed sales targets. Experienced in providing personalized financial advice & fostering long-term client relationships.
Strong leadership, communication, and problem-solving abilities with a commitment to ethical conduct and continuous improvement
Territory Manager, PC Financial (Loblaw) – Peel, ON, Jun 2021 to Apr 2024
Developed and implemented comprehensive payment and reward strategies to help promote a range of financial products, including credit cards, debit accounts, and overdraft facilities, to incentivize customer engagement and drive revenue growth through the field sales team
Strategized & Managed promotion of Gift & reward programs tailored to the usage of credit cards and debit accounts, resulting in 30% increase in cardholder transactions & 15% growth in account activations.
Led the launch and promotion of a new payment support & recoveries plan- credit card insurance for customers facing financial hardship, collaborating with cross-functional teams to ensure its effectiveness and adherence to regulatory requirements.
Conducted regular analysis of team performance, customer feedback and market trends to enhance product offerings & optimize reward structures, aligning with business objectives & customer preferences.
Managed 30 member team of sales professionals and helped them achieve performance goals & self- development objectives. Hired, trained and developed the team with continuous conversations on performance, formal coaching support and continuous product & process training
Maintained exceptional relationship with stakeholders- flagship stores- negotiated favorable terms and agreements for partnerships, maximizing value for the company and customers. Acquired new business opportunities in 3 locations.
Ensured compliance with regulatory requirements and industry standards governing the provision of financial products and services, mitigating risk and safeguarding the company's reputation.
Payment & Reward Representative, PC Financial (Loblaw) – GTW, ON, Feb 2020 to Jun 2021
Maintained consistent top performance and recognized for excellence in Pilot opportunities, consistently achieving top sales rankings on a daily and weekly basis.
Delivered exceptional client service, ensuring client needs were met with professionalism and efficiency, resulting in strong sales results and client satisfaction.
Used enquiry method to understand precise customer needs and advised on appropriate mix of products to benefit clients.
