Bharti Jha

Overall, 3+ years of experience in software development under Salesforce CRM, covering full lifecycle phases from requirement gathering and design to development, testing, deployment, and support. Proficient in building scalable web applications using JavaScript, HTML, CSS, and SQL. Implementation experience in using Apex Language (Classes, Controllers & Triggers), Lightning Web Components, Custom tabs, Custom Objects, Reports and Dashboards.

Strong

Salesforce ecosystem knowledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc.) including performing data migrations and integrations using Flow. Experienced in using development tools like VS Code with Salesforce CLI, Developer Console.

Utilized

JavaScript within Lightning Web Components to handle dynamic UI behaviour, such as form validation, and custom event handling, enhancing user interactivity and performance across Salesforce platforms.

Integrated

Salesforce with third-party platforms using web services and ETL tools like Dataloader.io and Oracle SQL for large-scale data migrations, resolving mapping errors and ensuring data integrity. Experienced working with various AppExchange products and CPQ products like Salesforce CPQ. Experienced in deploying Salesforce metadata from Sandbox to Production using tools like Salesforce CLI, Azure DevOps, Workbench, Copado and Change Sets.

Managed version control with Git and Bitbucket, conducted pre-deployment validations, and ensured smooth releases through CI/CD pipelines and manual deployment strategies. Exposure to Data Import Wizard, Apex Data Loader and Dataloader.io to migrate and update records across Salesforce orgs, resolving errors and ensuring data accuracy. Strong grasp of testing methodologies including unit testing, regression, UAT, and end-to-end testing to ensure quality and compliance.

Participated in code reviews, provided feedback, and signed off on merges to maintain code quality and team standards. Collaborated with cross-functional teams using Jira to manage user stories, sprint tasks, bug tracking and Confluence for documenting technical designs, integration flows, and deployment strategies throughout the Salesforce development lifecycle. Explored ethical AI practices and bias mitigation strategies through Salesforce's Generative AI Trailhead modules.

Earned the Salesforce AI Associate certification, demonstrating a solid understanding of AI fundamentals including machine learning, CRM-specific AI tools, and ethical AI practices. Self-motivated, quick learner with a strong growth mindset and ability to adapt to changing priorities. Proactive in picking up new technologies and applying them to solve real-world challenges.

Excellent communicator and team collaborator with strong problem-solving skills. Skilled in managing time, working independently, and aligning technical solutions with business goals.

Salesforce developer/ Admin - Infosys Limited

(2022-06 - 2025-08)

Worked as enhancement team member, performed the roles of Salesforce.com Administrator and Developer in the organization.

• Customized page layouts for Products, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Developed production-ready code for web applications using JavaScript, HTML, and SQL, with minimal supervision.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface, better interaction of pages.
• Worked on Salesforce Lightning Environment for developing visual force pages, and for better event driven responses in the User Interface.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management
• Used SOQL queries with Governor Limits in tools like Data Loader to extract, insert, update, delete, store and download vast millions of records from/into custom and standard objects in Salesforce.
• Worked on various Salesforce Standard Objects including Lead, Accounts, Contacts, Opportunity, Campaigns, Case, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts, Record Types and configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Complete mass data imports/exports as needed using the API tool, lead management, audit and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
• Involved in a lightning application which works on cases such that whenever a case has been taken by an agent about an issue, resources are provided to agents in this service cloud.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Created various Validation Rules specific to limited user groups by filtering out through profiles.
• Implemented Pick lists, Dependent Pick lists, validation, and formula fields to the custom objects.
• Developed business documents for Salesforce Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Maintained Test Code Coverage Unit Testing for all the codes in the system abiding by the Salesforce limits.
• Actively participated in the creation of customer Journey maps and automation workflows to improve the overall customer experience and drive conversion.
• Responsible for my Project deployments for all the releases and for Post deployment Testing.
• Was closely involved in all phases of testing – Unit Testing, System Integration Testing, User Acceptance Testing – Regression and Functional.
• Developed Documentation of all the Projects those I worked on and maintained them in SharePoint.
• Handled user stories and their bugs related tickets using Jira and Azure Devops.
• Responsible for guiding QA teams for testing the assigned Projects for all the releases in Sandbox, Production Orgs.

B.Tech - Electronics & Communication Engineering - Galgotias University