Bhawna Sandhu

Bhawna

Introduction

Basically, i am from punjab. I am there in canada from last five months.I passed my secondary education from ferozepur.Now, i pursuing my further study in northern pure college in business marketing diploma. My short term goal is get a good job and long term goal is get a good position in that job.I am a customer service professional with over two years of experience

Passion

I am passionate about creating positive customer experiences because I believe it drives business success.Initiated a customer feedback program that increased satisfaction scores by 20%.

Skills

Assembly and Production

• Order Picking
• Shipping and Receiving
• Quality Control
• Organizational Skills
• Packaging and Labelling
• Time Management Abilities
• Microsoft office expert
• Business Communications

Future Goals:Aspire to lead a customer service team, enhancing customer satisfaction and loyalty through innovative strategies.

I worked as a customer service representative at a retail store. One day, a frustrated customer approached me with a complaint about a defective product. Despite their initial anger, I remained calm and empathetic, listening carefully to their issue.

I offered a sincere apology and swiftly processed a replacement item, ensuring it was thoroughly inspected before handing it over. The customer left satisfied and thanked me for my understanding and prompt resolution. This experience reinforced the importance of patience, active listening, and efficient problem-solving in customer service.

I pursuing my diploma in Business Marketing, which provided specialised knowledge and skills in marketing strategies, market research, consumer behaviour and advertising. Prior to that, I completed my 12th grade in the commerce stream, where i studied subjects like economics, accounting, business studies, and mathematics, laying a strong foundation in commercial and financial principles.