Bianca Bongon
Hospitality professional with 15+ years of experience in guest service, casino operations, events, and food service
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About
Hospitality professional with 15+ years of experience in guest service, casino operations, events, and food service. Recognized for conflict resolution, operational efficiency, and client satisfaction in high-pressure environments. Skilled at handling cash, supervising staff, and ensuring compliance with company policies and regulatory requirements.
Experience
Meat Clerk - Southern Plains Co-op - Oxbow, Saskatchewan, Canada
(2026-01)
Expertise in meat preparation, inventory management, customer service, and strict adherence to food safety standards
- Ensure all meat and seafood is properly priced and labeled at all times
- Monitor quality of product to ensure appearance meets store's standards
- Prepared meat products by cutting, trimming, wrapping, and weighing items to ensure high quality and presentation
Card Dealer 3 / Croupier - Gateway Casino - London, Ontario, Canada
(2024-09 - 2025-09)
- Deal and monitor table games such as poker, blackjack, and baccarat
- Calculate payouts quickly and accurately while ensuring compliance with gaming regulations
- Handle cash, chips, and player disputes with professionalism
- Provide a positive guest experience by engaging with patrons and resolving complaints
- Collaborate with supervisors and security to maintain a safe and enjoyable gaming floor
Event Stylist - Style Me Lovely Event Management
(2018-01 - 2023-08)
- Designed and executed event themes for weddings, parties, and corporate gatherings
- Managed vendor coordination, logistics, and event budgets
- Consulted with clients to align concepts with preferences and financial goals
- Supervised set-up and dismantling crews, ensuring smooth operations
Sales Supervisor - Granton Advertising
(2016-08 - 2017-09)
- Trained and supervised a team of 10+ sales representatives
- Created performance reports and developed sales strategies
- Increased monthly sales by 15% through upselling and customer engagement
Online casino dealer - landum Online Casino
(2016-02 - 2016-07)
- Hosted live-streamed casino games to global audiences
- Dealt cards and interacted with online players to enhance engagement
- Ensured accuracy and fairness while operating digital casino platforms
Food Service Staff - Bizzu Patisseries & Private Caterer
(2011-04 - 2014-02)
- Prepared and served food in high-volume catering events
- Ensured compliance with food handling and sanitation guidelines
- Assisted with event set-up, including buffet displays and table service
Receptionist - Manila Hotel
(2010-09 - 2011-02)
- Welcomed and registered hotel guests, managing check-in/check-out processes
- Handled phone calls, emails, and guest inquiries
- Monitored reservations and supported front desk operations
Cashier - Greenwich SM Bacoor
(2007-03 - 2007-09)
- Handled daily cash and card transactions with accuracy
- Assisted customers with orders and promoted add-on sales
- Maintained cleanliness and compliance with food safety standards
Education
Bachelor of Science - Hospitality Management - University of Perpetual Help Data
Certificate of Training - Basic Hotel and Restaurant Operations - SWAER Work Manpower (2010-08)
