Biliana Gligorevic

Compassionate, organized, and dependable professional with experience in case management, customer service, healthcare volunteering, and administrative support. Skilled in building positive relationships, coordinating activities, maintaining documentation, and using Microsoft Word, Excel, and Outlook. Passionate about creating a welcoming, engaging community where older adults can remain active, connected, and independent.

Case Manager - Destiny House Sober Living

• Supported residents through case management, goal setting, referrals, and documentation.
• Coordinated appointments and assisted with administrative tasks.
• Built trusting relationships and connected residents with community resources.

Sober Living Coach - Destiny House

• Supported residents, ensured safety, responded to after-hours concerns, and assisted with daily operations.

Volunteer – Dialysis Unit - St. Boniface Hospital

• Assisted staff with non-clinical duties and provided compassionate support to patients.

Retail Sales Associate - La Vie en Rose

Retail Sales Associate - Laura/Laura Petites

Customer Service Representative - CanWest/Reach Canada

Customer Service Representative - CAA

Preparation for Nursing - Nursing - Assiniboine College

High School Diploma

Hairstyling Course - Hairstyling - Scientific Marvell