Binita Patel

Compassionate and detail-oriented Medical Office Assistant with hands-on experience in patient registration, hospital clerical support, call center operations, and healthcare administration at William Osler Health System. Skilled in Medi-Tech and Datix software, patient communication, medical records management, and administrative support in fast-paced healthcare environments. CPR & First Aid certified with strong organizational, multitasking, and customer service abilities.

Medical Office Assistant Intern - William Osler Health System - Brampton, ON

(2024-09 - 2024-11)

• Assisted with patient registration and administrative support in a fast-paced hospital environment
• Operated multi-line phone systems and supported hospital call center operations
• Verified patient information including OHIP, WSIB, addresses, and demographics using Medi-Tech software
• Prepared, organized, and managed emergency department charts under clerical supervision
• Provided professional and compassionate support to patients and families
• Followed hospital policies, confidentiality standards, and safety procedures

Patient Registration Clerk Intern - Brampton Civic Hospital Patient Experience Center - Brampton, ON

(2024-09 - 2024-11)

• Registered and discharged patients using Datix software in a multi-screen environment
• Conducted follow-up calls with recently discharged patients
• Assisted patients with inquiries and ensured a positive patient experience
• Maintained accurate patient records and administrative documentation
• Collaborated effectively with healthcare staff in a high-volume setting
• Followed established healthcare procedures and guidelines

Machine Operator - Deco Automotive - Brampton, ON

(2015 - 2025)

• Worked in a fast-paced production environment requiring accuracy and attention to detail
• Demonstrated reliability, teamwork, and adherence to workplace safety procedures
• Managed assembly, packaging, and machine operations efficiently
• Maintained quality standards and productivity targets

Certificate - Medical Office Assistant - Trios College (2025)

Bachelor of Science - South Gujarat University (1999)