Bipin Chawla

Accomplished Quality Assurance Manager with over 15 years of progressive experience in software testing operations, QA leadership, and team management across financial, healthcare, and insurance domains. Proven expertise in leading hybrid QA teams, establishing test strategies, driving automation, and delivering high-quality enterprise solutions. Adept at cross-functional collaboration, KPI-driven QA oversight, and aligning test planning with business outcomes.

Certified in ISTQB, Agile Project Management (Cert.APM™), and ITIL.

Manager, Quality Assurance at Giesecke & Devrient Canada (2022-08 – Present)

Led a hybrid QA team of 14 across Canada and Mexico, supporting test delivery across multiple projects.

• Managed QA capacity planning, resource allocation, hiring, onboarding, training, mentoring, and performance management.
• Managed QA operations for cash management applications supporting Central Banks, Commercial Banks, and Cash-In-Transit customers, including test execution, defect management, release validation, and reporting.
• Integrated Docker-based automation testing within Azure DevOps CI/CD pipelines.
• Coordinated QA delivery across 5 concurrent project teams, reducing release bottlenecks through standardized planning.
• Coordinated automation execution framework combining API (SOAP/REST) and Selenium UI testing.
• Tracked QA KPIs and continuous improvement metrics using Azure Boards & TFS.

Lead, Quality Assurance at Giesecke & Devrient Canada (2014-08 – 2022-08)

Directed end-to-end QA lifecycle for Vault Management Software System, ensuring compliance with UAT and customer workflows.

• Mentored junior staff, reviewed test coverage, and delegated automation priorities.
• Led QA efforts for Pre-Sales product demos to Central & Commercial Banks.
• Engaged with offsite technical writers to co-author user manuals.
• Coordinated QA documentation, test strategy, regression gates, and retrospectives.

Senior QA Analyst at Giesecke & Devrient Canada (2010-07 – 2014-07)

Delivered robust test plans for multi-tier enterprise systems (Java, SAP BO, C# Desktop).

• Created reusable test templates and performance scenarios for web services and UI testing.
• Participated in Agile ceremonies, drove root cause analysis, and improved test data coverage.

Senior Test Engineer at Computer Sciences Corporation (CSC) (2008-01 – 2010-12)

Executed system-level and smoke testing: National Health Services (UK) & Zurich Farmers Insurance (USA).

• Built test scenarios based on HL7 messaging, Outpatients Module and insurance business rules.
• Used tools like Quality Center and Compuware for test management and reporting.

Bachelor of Engineering in Computer Science – MBES College of Engineering

PG Diploma in IT & Business – Humber College (Toronto)